Invoice Problems

[Xarcell]

WHMCS 5.3.7

 

I noticed today after asking a client when he may pay his bill to avoid suspension that he actually did already paid it. I can confirm this via paypal receipt and the invoice number, but shows as unpaid in WHMCS. Then I noticed that there invoices missing altogether(3 in the past year).

 

Any idea as to what caused this and how to fix it?

[sentq]

well first you need to know what the problem exactly is, first thing is to contact WHMCS support so they can inverstigate i think they may face such thing before!

 

also check the Gateway Log for errors: Admin Area > Billing > Gateway Log

[WHMCS John]

Hi,

Please ensure that your PayPal account is configured per the documentation: http://docs.whmcs.com/PayPal#Instant_Payment_Notification_.28IPN.29