Customer gets blank page when viewing invoice

[hostservice_71]

Hi,

 

I've been looking for a solution and I do see people with similar problems, but it doesn't seem to help me so far.

 

When a customer logs into their client area and tries to view their invoices by clicking the view-invoice button behind their invoice number, they get a blank page. When I set the Default template in the setup, the page shows up correctly and even carries my logo.

 

It's almost as if a php file was updated in a later version but should have been copied to the template folder or so.

 

The templates_c folder is set to 777, so that cant be it either.

 

Any ideas please?

[brian!]

if you say that it works with the default template, but fails with your custom template - then there must an issue with the custom template... perhaps it contains incorrect code, maybe it hasn't uploaded correctly...

 

http://docs.whmcs.com/Troubleshooting_Guide#Blank.2FPartially_Loading_Page

 

your activity log might provide further details to the reason...

 

utilities -> logs -> activity log

[hostservice_71]

Hi brian!

 

Great tip. That log file showed the viewinvoice.tpl file had an issue with brackets. I found that when I uncommented some stuff in the past making it suitable for EU use I overlooked some *} tags. All fixed. Thanks!