Overage Billing Does not account for (deduct) bandwidth already on package as upgrade - plesk

[krt463]

Hello,

 

We have a customer with a hosting package that includes 10GB of bandwidth. They also have 10GB upgrade they are paying for providing a total allowance of 20GB.

 

They consumed a total of 39GB, and were billed for 29GB of bandwidth at the rate setup for the product under overages & billing.

 

WHMCS indicates that the system does not calculate/include any upgrades when calculating the overage fee's.

 

This sounds entirely strange. You would think if they are paying for 20GB total, it would have only billed them for 19GB overage, but that's not how it works. How is everyone else dealing with this?

 

We use the Plesk module.

[krt463]

Does anyone here use the plesk module for shared hosting? If so, how are you handling the overages billing?

[othellotech]

We have a customer with a hosting package that includes 10GB of bandwidth. They also have 10GB upgrade they are paying for providing a total allowance of 20GB.

How are you 'providing' the 10GB addon ?

[krt463]

The 10GB is an upgrade via configurable options. I see that this is a generic table and doesn't actually talk to the plesk module.

 

I guess I'm stuck with no automatic overage billing? Or is there a custom module out there people are using for overages billing in plesk?

[othellotech]

The 10GB is an upgrade via configurable options

You need to create it as a package - i.e. Plesk-10G, Plesk-20G etc and then you can allow upgrades/downgrades between them and the overage billing _should_ work

[krt463]

That's one suggestion, but I was hoping not to have multiple hosting packages for simple upgrades in bandwidth or disk. Any other ideas?

[WHMCS John]

Hi,

What's the configurable option called please? Is it "Bandwidth" or some slight variation?

[krt463]

Hello John, Thank you for your reply. The actual name of the configurable option is "Monthly Bandwidth". Upon ordering, they can choose to increase this. Ideas?

[WHMCS John]

Hi,

If your configurable option name is exactly "Bandwidth" then this will override the soft limit specified in the product configuration. So clients will only be billed overage above the value within the configurable option.

 

Documentation: http://docs.whmcs.com/Disk_Space_and_Bandwidth_Overage_Billing#Notes

[krt463]

WOW This could be a winner! I'm going to try it.

 

- - - Updated - - -

 

 

Does this look right?

[krt463]

Before I enable this, I'm wondering if my above post/config would be ok to try?

 

I have set in the products > Other > 1GB and 10GB, with overage being $10 per unit for each.

 

Any help is appreciated.

[WHMCS John]

Hi,

I'd recommend changing the values to:

 

10|10GB Monthly Traffic (included)

20|20GB Monthly Traffic

30|30GB Monthly Traffic

 

WHMCS doesn't know that 10 GB Monthly Traffic (included)" means 10 units of bandwidth. But with the pipe there you can specify the system value first, and then have the human-friendly value which will be displayed to clients.