[not a bug] 5.3.3 client cannot update country/region

[Si]

At the client side, client logs in and goes to EDIT ACCOUNT DETAILS. Changing the country and selecting State/Province and SAVE CHANGES button, results in a confirmation that changes are saved, but they are not.

[redech]

Hii

 

I confirm the same issue

[WHMCS Nate]

Si,

 

I was able to change my testing user from the US / Colorado -> UK / Aberdeenshire without issue. In the modern theme. Is there a specific client portal theme you are using?

 

Thanks for the report,

 

Nate C

[Si]

Yes I have a custom theme but before I reported this here I checked it in the modern template and not once, but twice on two different servers on two different WHMCS websites I run. both running 5.3.3

 

I wanted to know it wasn't a template issue or a whmcs issue. It may not be specific to 5.3.3 but this is the first I've seen it.

Edited February 17, 2014 by Si

[brian!]

Si,

 

in general settings -> other... do you have "Country" and "State" ticked in the "Locked Client Profile Fields" checkboxes ?

 

I can reproduce your error when they're ticked and locked (says changes saved but remains as previous), but if I disable the locks, then the changes are saved correctly.

 

i've tried this on my custom theme and also default - result is the same for both.

[Si]

brian! i had indeed the country lock on, but not the state. Removing the lock on the country solved the issue. Thanks.

 

However, this raises another question. I have other fields locked, and they ARE locked at client side. ie they are read only. I never dreamt of looking at the settings because I expected the fields to be uneditable, the same as the other locked fields. Maybe this is something that needs looked at. Maybe it's a template issue and so I'll have a look at it later. Thanks.