[not a bug] v5.2.5 - Special character (£) prevents message in ticket replies/creation

[Vox]

Hi,

 

In v5.2.5 when replying to a sales ticket and including the GBP sign (i.e. £) the message is not entered into the ticket. An empty or blank response is sent by email and although the ticket status is updated to "Answered" the ticket log also shows the empty or blank response.

 

To test this I tried creating a ticket which included the £ sign and received an error:

 

Validation Error

You must enter a message for the ticket

 

Regards

[dansgalaxy]

I seem to be having the same problem, seeing that replies are not going through and just getting an empty ticket.

 

Just tested this, removed all £ from the message and it then went through... The bugs are getting ridiculous now.

 

Note, seeing this on V5.1.9

Edited August 5, 2013 by dansgalaxy

[And then there was one les]

Have you checked the charset in your whmcs settings? default is utf-8 changing this can lead to some undesired results with special characters, the pound sign is one of them. You might also note that in other places the symbol does not display correctly.

[Vox]

Thanks for the tip!

 

The character set is populated as iso-8859-1 (don't know why and cannot remember that far back into the setup...)

 

Any idea of the impact and implications of now changing that to UTF-8?

[Vox]

Update for info.

 

Changing System Charset to UTF-8 resulted in an "unrecognised" character where the £ sign used to be on invoices etc.

 

Resolved by going to Setup > Payments > Currencies and changing the symbol for this "unrecognised" character to the £ sign.

 

Also had a couple of similar instances in some of the amended email templates, so just edited those.

 

Could a moderator change this thread to "NOT A BUG".