stormy

Thanks for opening a new thread, I had posted in the 2025 one. In my case, they will be extracting an extra $25/mo in exchange for absolutely nothing. The email is hilariou,s though: "We understand any change in pricing directly affects your business, which we do not take lightly." HOWEVER, if they succeed in doing the European E-invoicing right, which I highly doubt, then the price increase would be worth it. The problem is - can we trust WHMCS with something that can get you us legal and financial trouble?

Well, there we go again!!! https://assets.whmcs.com/customer-licensing-guide-2026.pdf In my case, they will be extracting an extra $25/mo in exchange for absolutely nothing. The email is hilariou,s though: "We understand any change in pricing directly affects your business, which we do not take lightly."

Monthly license with branding removal is just $21.90/mo for unlimited clients and unlimited staff. Pricing is good!

Auto-close is a terrible idea. Also, I'd like to know who thought it was a good idea to warn clients of ticket closures! In general, except for the new ticket confirmation, any automation here is bad for a business that cares about customers, in my opinion.

Blesta doesn't look too bad right now and having open source code and some competent developers, anything can be fixed. HostBill is very complete apparently (lots of modules) but I don't want to be trapped in another WHMCS-like situation. Anyone else trying Blesta? I know they seem to have an attitude, but so does our current provider...

I just took a look at the features, roadmap, per-user pricing and their user forums. It seems to be a case of "meet the new boss, same as the old boss". Also it's SaaS, and I don't trust anyone to host my customer's details and server connections. Their website looks nice, though...

My thoughts exactly. It's becoming depressing, really. So many broken things, so many great feature requests. And the threat of European e-invoicing in the horizon which they refuse to even acknowledge.

Sometime next year, Electronic Invoicing will be mandatory in Spain, with instant, direct reporting to the Tax Administration required. Are there any plans for WHMCS to support this? If not, we need to create an exit plan, because we will no longer be able to use WHMCS for billing.

I understand it might be hard to take money out of the bank to repay Zomex, but what is preventing you from doing the right thing and credit him for the future? You keep a happy customer, make your money honestly instead of by exploiting a loophole/misunderstanding/whatever, clean up your public image (which as I'm sure you're aware, is really really bad) and everybody wins. It's baffling that you choose greed instead.

John, let me quote you from a related thread: I fail to see how in this particular case you are encouraging this customer's success and helping him automate and scale his business. Call me crazy, but it certainly looks as if WHMCS simply are happy to keep an extra $3,915 that was paid out to them by mistake. This payment could have been avoided if the WHMCS automation behaved correctly, OR if the customer went MANUALLY through each one-time service to change it as Completed. That's some fine automation right there, no?

Yes, but it would also be fairer. I don't think the tier "breaking points" are setup with real life examples. The way I see it, the only fair-ish tier would be to change price every 1,000 customers, and that's already a stretch.

I know. See my real life figures above. If you want it to be a cash cow, it's fine. If you want to help your customers grow, then it needs more tiers.

It would be SO EASY to do the right thing here, I can't believe WHMCS doesn't see this as an opportunity. An opportunity to do the right thing, an opportunity to rebuild much needed trust, an opportunity to fix a flaw that's punishing clients undeservedly and making WHMCS look bad. But no. They are choosing to pass and go for the quick buck. Amazing.

I'm speechless. WHMCS should absolutely at the very minimum credit that amount to you towards future payments, and that would still be a stingy move. WHMCS forgets that some of us run VERY simple setups and fairer companies could be there really soon. What I fear is that cPanel would decide to close its automation and allow WHMCS only. As soon as they start losing customers I'm sure they'll "go nuclear" with this. So if you are in the cPanel+WHMCS combo, better have an open source alternative for both if you want to move. We're held hostage here.

Really? I'm on the verge of getting past 2,500 clients which will be a SLOW climb. Let's take a look at the actual cost-per-client: 2,499 clients: $0.624 cost-per-client, per year. -> with the Business 2,500 licence at $129.95 /mo 2,501 clients: $1.0793 cost-per-client, per year. -> with the Business 5,000 licence at $224.95 /mo In case the math is not clear, that's more than twice the cost-per-client. But wait, let's say we're on a roll of sustained growth and we get closer to the next tier: 4,000 clients: 0.6749 cost-per-client, per year. -> again with the Business 5,000 licence at $224.95 /mo It's still MORE expensive than it was for 2,499 clients! So no, those prices don't have the success of your clients in mind. Prove me wrong.