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stormy

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Everything posted by stormy

  1. Under which circumstances is the "Upgrade Order Cancelled" email sent? I've already seen it sent incorrectly twice, to customers that had upgraded correctly months ago and had no outstanding orders or invoices.
  2. This URL stopped working with a 502 error: https://www.google.com/jsapi As a result, all graphs in reports stopped working. I don't know if this is a temporary glitch, but I've found docs that call this "the old code": https://developers.google.com/chart/interactive/docs/basic_load_libs#update-library-loader-code I hope this can be hotfixed if the old api doesn't work any more.
  3. I live in a "normal" country called Spain, I think it's as "normal" as Italy and Portugal, although I envy many things from both countries! We are subject to the same stringent tax rules as the rest of the Euro Zone, and I take invoicing very seriously. I know it's unfortunate that WHMCS is in the UK where the system allows for a lot more leeway. As everyone else, I've done all the necessary workarounds to make sure my WHMCS invoicing is legal, with consecutive invoices, fixed invoice data, no zero amount invoices, not using the credit system, etc. I'm sure you all have done the same. WHMCS billing contacts have been a part of WHMCS forever: https://docs.whmcs.com/Clients:Contacts_Tab#Billing_Contact All they were missing was the Tax ID field. Now, if you think they are a bad idea, you can choose not to implement them. But the Tax ID field is not the problem. In fact, it's a bigger problem to have wildly different invoice details with the same Tax ID, which is what's been happening until now.
  4. (sorry for the double post!) Also - the contract is always with the main account holder, not with the Contacts. I'll also add that if you allow the modification of the main account details, that changes invoices too, and the only record of the changes, as you know, is the one email that WHMCS will send you about it. I see a lot more potential for good than for bad with this. I know our customers have been asking for this feature!
  5. Well, I think I have bad news for you then. All that you mentioned is already happenning in WHMCS. Customers can already select a contact as the billing contact and use any name and contact data that they please. The invoices will still keep the tax number of the main account, but that doesn't make those invoices with different names less wrong.
  6. That's funny, we've been asking for years to have a tax field for Contacts so customers can solve their billing problems using contacts. What problems do you think it could cause?
  7. I have my EU VAT Addon configured with "Auto Reset Numbering" set annually. Now that the cron runs every 5 minutes, will it finally reset the invoice numbering at 0:00 January 1st? (which is the only correct behaviour) Or will it still reset them at the time the automations run, as usual? This is no use, because customers can generate invoices before this happens, which would need to be manually corrected one by one, as well as the "next invoice" number once that is done. We'll see tonight...
  8. stormy

    Will invoice numbering reset at midnight?

    Done, thanks! And Happy New Year to all of us crazies that work every day!!! 😄
  9. stormy

    Will invoice numbering reset at midnight?

    Ok - it gets worse. It seems that the NUMBER variable got reset on December 31st at the automation time, and the YEAR variable got reset today at the automation time. So now I have seven invoices from 2018 that have duplicate numbers and are out of series. And all my 2019 invoices start on number 9. Every invoice from yesterday and today needs to be manually corrected and resent.
  10. stormy

    Will invoice numbering reset at midnight?

    So did I - and it never worked for me either! 😄 Unfortunately it didn't work correctly. I have the format set as "D{YEAR}-{NUMBER}". At midnight the NUMBER variable got reset but the YEAR did not! The year got reset at 10:00 when the automation run. So - shall I fill a bug report or open a ticket?
  11. stormy

    Will invoice numbering reset at midnight?

    My invoice automation runs at 10:00 am, so probably no luck! 😄
  12. Put this code in the bottom of domainregister.tpl to get rid of any extraneous stuff that customers will type into a domain search: "www.", slashes, https, spaces, etc. By the way, this also solves a bug I've reported, where searching for a domain with "www.", like "www.thedomainiwant.com" will return "www.com is unavailable". <script> jQuery('#frmDomainChecker').submit(function() { var domain = jQuery('input[name="domain"]').val(); domain = domain.replace("www.", ""); domain = domain.replace("http://", ""); domain = domain.replace("https://", ""); domain = domain.replace(" ", ""); domain = domain.replace("/", ""); domain = domain.toLowerCase(); jQuery('input[name="domain"]').val(domain); return true; }); </script>
  13. Ah, I didn't look at the "ClientAreaFooterOutput" part. By the way, I've added to this hook another useful snippet to filter question marks from knowledgebase searches: jQuery('#kbsearch').submit(function() { var search = jQuery('#kbsearch input[name="search"]').val(); search = search.replace(/\?/g, ""); search = search.replace(/\¿/g, ""); jQuery('#kbsearch input[name="search"]').val(search); return true; }); Customers will frequently use question marks and they get less search results because they are used in the actual search.
  14. Not if you use external forms that post to the domain search. So this is the better option overall!!!
  15. There's another reason for using the hook instead of modifying the template!
  16. Awesome! Is there any advantage of the hook over editing the template? Besides not needing to edit the template, of course 🙂
  17. Please read carefully if you use monthly and yearly pricing for your products. Unless the price is the same no matter what the cycle (i.e. no discounts for yearly billing), most of your upgrade orders will have wrong pricing. I've been trying unsuccessfully for WHMCS to recognize this as a bug. I thought I'd bring it up for discussion to see what everyone thinks. I encourage you to create a test user and try it on your install. It's a lot easier to see it with your own eyes than reading my explanation. I just had to refund 20 bucks to a customer due to this. Quick summary: -Upgrading from Monthly to Yearly: the customer is charged LESS than he owes.-Upgrading from Yearly to Monthly: the customer is charged MORE than he owes. Any upgrade that changes the billing cycle will have a wrong amount, unless the "price per day" of the cycles is exactly the same. How to test: 1. Create two products: one with monthly billing and another one with yearly billing. Put the due dates a month and a year in the future, minus a couple days. So this is equivalent to a customer placing an order a couple days ago. 2. Now let's see what happens when this customer wants to upgrade his plan. Login as the customer and go to the Yearly product. Go to the upgrades page. 3. In the upgrades page, choose an upgrade package. The Monthly billing cycle will already be preselected for you. Continue. 4. In the next page you will see a wrong price, which is higher than the customer should pay. Why? Because the amount is calculated using the monthly price! WHMCS will figure out the price per day of the monthly product and multiply it per 363. The due date never changes. 5. Go back, and choose the same product and Yearly billing instead: you will get the correct price, which is lower. 6. Now test the same with the Monthly product, and upgrade it to Yearly: the price is wrong again, but this time is lower than what they'd pay if they stay at Yearly. Thoughts?
  18. I'm having trouble with TinyMCE on WHMCS 7.6.1 (I used to be on WHMCS 6.3.1 until recently). First, the gray text is kinda hard to read, any way to modify that? And then, whenever I copy/paste text, formatting (color and background) is applied to it. i.e. if I copy/paste from the client area, white background is added to my paste. And if I copy/paste inside TinyMCE itself, grey type is applied to my copy/paste.
  19. stormy

    TinyMCE formats everything when I copy/paste

    Yes, but I still lose the formatting. I.e: if I decide that I want to switch the order of a paragraph, or move a few sentences that already have bold and links, it's either lose the links and bolding or fix the extra formatting. And I still have to endure the small grey type. 😢
  20. stormy

    TinyMCE formats everything when I copy/paste

    That's what I do. It's kinda tiring to be cutting/pasting stuff from a KB article just to reorder a paragraph and having to either lose all the formatting or opening the HTML view to strip the colors and background. Wow I didn't know this was such a contemptious issue. Ok, I'll have to skip it altogether then.
  21. I have several search forms outside WHMCS that post to the now-gone domainchecker. I am looking for a way to keep the domain matrix with all the TLDs and prices on sight after a domain search. If customers hit the domain results from another page, they don't even know which TLDs are available. And if I'm using suggestions from the new domainspinner, it doesn't even list my available TLDs and goes straight for suggestions. By the way, I like the new domain search page, domain spinner, featured TLDs, everything. I think it's a huge advance, and I'd love to be able to customize some more stuff in there, like the categories, which can't even be translated...
  22. Wow that is one pretty looking pricing table!!! Mine has the grace/redemption periods as well as the fees. Very neat!
  23. stormy

    When is complete.tpl used?

    I have a payment gateway script that provides its own "success" URL, but I might need to move away from it and use the regular WHMCS system where the ordering process ends at complete.tpl. So, I'm hoping to get some much needed info about it. There's almost no documentation and this is a crucial part of the ordering process. I need to do conversion tracking, upsells, etc. -Is the URL always cart.php?a=complete - or does it have variations? -Is it ONLY part of the cart process? i.e. for cart orders. If that's true, it will never get shown after a renewal invoice payment. Is that so? -Does a customer ALWAYS end up at this page after a successful payment through a payment gateway? I count on the "ispaid" section to always work if the payment was successful. -When/why does a customer arrive to that page without having paid? (so "ispaid" is not activated) Maybe if they enter wrong details on the payment processor? -What happens with gateways that might take some time for the callback to arrive, like Paypal? Or Bank Transfer orders which are not real-time? I suppose ispaid will not be true so conversions won't be tracked. Lots of questions, I know. I hope to get some answers! 🙂
  24. Thanks for all the great info, Brian! As for domain-pricing.tpl, I tried calling it with an include it in the clientarea and in a cart page, and it didn't work. I'll go for the domain-pricing2 solution since I couldn't find a way to alter the jQuery from that page, and I don't want to mess with the main file.
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