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Always Email Assigned Tech with Any Ticket Reply


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It would be nice if the tech assigned to a ticket could receive an email every time anyone makes a comment or note on a ticket (the client or other admins).


We often will add a comment to a ticket if we have talked to the client or have information that could help out.

We then have to remember to email the tech working the ticket that same info - or just say - I added info to your ticket.


If this could be a default, or an option in the admin area that would be great.

If not, where in the code would I look to make a change to accommodate this?


Thank you,


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