Always Email Assigned Tech with Any Ticket Reply

[onebluea]

It would be nice if the tech assigned to a ticket could receive an email every time anyone makes a comment or note on a ticket (the client or other admins).

 

We often will add a comment to a ticket if we have talked to the client or have information that could help out.

We then have to remember to email the tech working the ticket that same info - or just say - I added info to your ticket.

 

If this could be a default, or an option in the admin area that would be great.

If not, where in the code would I look to make a change to accommodate this?

 

Thank you,

-Angelia

[WHMCS John]

Hi,

We welcome feature requests in our dedicated feature request system: http://requests.whmcs.com

Feel free to browser, vote and submit your own requests.

[steven99]

As WHMCS John mentioned, put in a feature request for this or vote for the one there. However, with that said, you can do a hook for the TicketAdminReply to give this. http://docs.whmcs.com/Hooks:Support_Tickets#TicketAdminReply .

[Krell357]

Thanks to provide good information and i am searching from many times.