AlfnyHost: Ticket Sensitive Data for WHMCS

[HardSoftCode]

The module will add an extra textarea under the ticket message textarea. You can select which ticket department you want the textarea to show. If the client added some sensitive data in the textarea and submit the ticket the sensitive data will be send by email to the assigned staff for this ticket department. The sent message will include the ticket number the sensitive data and a link for the ticket in admin area.

 

FEATURES

• Select which ticket department you want the textarea to show
  
• Sensitive data will be send by email to the assigned staff
  
• The sent message will include the ticket number
  
• The sent message will include the sensitive data
  
• The sent message will include a link for the ticket
  

Includes 3 months Free Support/Updates

 

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Here is a list of the free and paid addon modules

AlfnyHost:WHMCS Hooks Manager

AlfnyHost:WHMCS Admin's Tweets

AlfnyHost:WHMCS W-Blog

AlfnyHost:WHMCS Page Manager

AlfnyHost:WHMCS File Manager

AlfnyHost:WHMCS FAQ Plus

AlfnyHost:WHMCS Template Modifier

AlfnyHost:WHMCS Admin Private Messages

AlfnyHost:WHMCS Admin Chat

AlfnyHost:WHMCS URL Redirector

AlfnyHost:WHMCS Editors Switch

AlfnyHost:WHMCS Customer Registration Email Notifications

AlfnyHost:WHMCS Social Manager

AlfnyHost:WHMCS Snow Falling Effect

AlfnyHost:WHMCS FAQ Free

AlfnyHost:WHMCS Privacy Policy

AlfnyHost:WHMCS Terms of Service

AlfnyHost:WHMCS Maintenance Mode Plus

AlfnyHost:WHMCS SEO Manager

AlfnyHost:WHMCS Show Cart Items and Pricing

AlfnyHost:WHMCS Admin News

AlfnyHost:WHMCS Top Note

AlfnyHost:WHMCS Sticky Menu

 

Purchase

This module is encoded with ioncube and is licensed at $15 One Time for life Including 3 months free support/updates. Optional Install and Setup $4 One Time.

 

Click Here To Order Now

 

For questions please just click here and submit a sales ticket

[zomex]

This looks good, it's definitely something that I'd be interested in. However, having it send via email is more of a security risk in my opinion.

 

I'd be interested in something like this if:

 

- anything in the sensitive field wasn't send by email, it was encrypted and only visible by the admin who's viewing the ticket.

- the data is automatically deleted from the database once the ticket is closed (I think this would be a significant selling point and valuable to most WHMCS users).

 

Jack

[DavidBee]

This looks good, it's definitely something that I'd be interested in. However, having it send via email is more of a security risk in my opinion.

 

I'd be interested in something like this if:

 

- anything in the sensitive field wasn't send by email, it was encrypted and only visible by the admin who's viewing the ticket.

- the data is automatically deleted from the database once the ticket is closed (I think this would be a significant selling point and valuable to most WHMCS users).

 

Jack

 

I was thinking the exact same thing this morning about sending via email. This is a good concept and should be tweaked.

[Bubka3]

And sell the source. I wouldn't install a encrypted module on my install.

[HardSoftCode]

Hi guys

 

I'm collecting feedback from other users just ordered this module and we will release a new update very soon. Source code will be added to the shopping cart when i released the new update

[HardSoftCode]

version 1.1 is released

 

New Features

 

• Added 3 options for sensitive data - send data, store data, or both
  
• Added the ability to not delete the tables from the database if the module is deactivated
  
• Encrypt the data in the database with strong encryption
  
• Added a button in the admin area ticket view to display the sensitive data from the database
  
• Display the data from the database by date and time
  
• Delete sensitive data by the daily cron job if the ticket is closed
  

 

Includes 3 months Free Support/Updates

 

Screenshot 1

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Screenshot 3

Screenshot 4

Screenshot 5

 

Purchase

This module is encoded with ioncube and is licensed at $15 One Time for life Including 3 months free support/updates. Optional Install and Setup $4 One Time.

Licensed: $15 One Time

Click Here To Order Now

Source Code: $50 One Time

Click Here To Order Now Project Source Code

[CentOS]

Can you add an option to disable the delete sensitive data by daily cron job if the ticket is closed? Also, the send data to email and store in database option doesn't mention if the data is deleted by cron.

Edited October 7, 2013 by CentOS

[HardSoftCode]

Hi

 

We have worked very hard to make this module work as a part of WHMCS to secure your customer data and make your customer feel safe when sending his FTP or control panel login details

 

In v2.0 we have overwrite the module from scratch a lot of customer need custom field so we added the custom field in v2.0 also some of the customer have some problem with the encode and decode function so we replace our function with WHMCS function

 

The module will be available for download this week we are only testing the module with some customer to be sure there is no bugs

 

Here is some screenshot for you to see

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[HardSoftCode]

Hi

 

The ticket sensitive data v2.0 is ready for download

 

Check the module page @ http://www.alfnyhost.com/products.php?action=p&pid=12

Check the documentation @ http://www.alfnyhost.com/products.php?action=p&pid=12&docs=true

 

What is Ticket Sensitive Data?

Ticket sensitive data will add a custom fields below the ticket textarea so your customer can enter their sensitive data then send it with the ticket. The sensitive data will be send to the staff or store encrypted in the database and will be deleted after you close the ticket with the daily cron job

 

Why do you need it?

Web hosting,support,remote support most of the time they ask their customer to send their FTP,cpanel,admin area login informations sometimes the customer is afraid to send his login information because he dont trust the security of who's handling the sensitive information with our ticket sensitive data module your customer will feel safe sending his/her sensitive information by encrypting the information in the database and delete them after you close the ticket

 

How it works?

Ticket sensitive data will create a secure and encrypted custom fields below the ticket textarea you can setup the module to send the sensitive data to the assigned staff or store the sensitive data in the database encrypted and only viewable for the assigned staff for the ticket. Also you have the option to send and store the sensitive data to the assigned staff. After you finished for the sensitive data and close the ticket the module will delete the stored sensitive data from the database with the daily cron job

 

 

Project Features

 

3 Sensitive Data Options

You have 3 option for the sensitive data 1 - send data 2 - store data 3 - send and store data

 

Email Template

In v2.0 we have created an email template so you can edit the email as you like also we have added some values for you to use with the email

 

Encrypt Sensitive Data

If you select to store the data in the database the module will encrypt the data in the database

 

Ticket Sensitive Data Button

We added a button in the view ticket page to show the sensitive data for that ticket in v2.0 we show the number of the data stored in the database for that ticket

 

Ticket Custom fields

In v2.0 we have planted the custom fields in the module so you can create any text box or textarea and it will show in the ticket page and ticket reply page

 

Language

The module have English and German language you can translate the module to your language by adding your language to the module language folder

 

Daily Cron Job

You can enable/disable deleting the sensitive data with dally cron job if the ticket is closed

[HardSoftCode]

We just finished updating the ticket sensitive data module to v3.0.0 to work on WHMCS v6. Note that v3.0.0 only support WHMCS v6.0.0 or later if you need the module to work on WHMCS v5 you can use ticket sensitive data v2.0.0

 

Changlog

Update module to support WHMCS v6

Fixed small bugs

Added multi language custom fields

Updated the templates file for WHMCS v6

 

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