HardSoftCode Posted August 4, 2013 Share Posted August 4, 2013 The module will add an extra textarea under the ticket message textarea. You can select which ticket department you want the textarea to show. If the client added some sensitive data in the textarea and submit the ticket the sensitive data will be send by email to the assigned staff for this ticket department. The sent message will include the ticket number the sensitive data and a link for the ticket in admin area. FEATURES Select which ticket department you want the textarea to show Sensitive data will be send by email to the assigned staff The sent message will include the ticket number The sent message will include the sensitive data The sent message will include a link for the ticket Includes 3 months Free Support/Updates Screenshot 1 Screenshot 2 Screenshot 3 Screenshot 4 Screenshot 5 Here is a list of the free and paid addon modules AlfnyHost:WHMCS Hooks Manager AlfnyHost:WHMCS Admin's Tweets AlfnyHost:WHMCS W-Blog AlfnyHost:WHMCS Page Manager AlfnyHost:WHMCS File Manager AlfnyHost:WHMCS FAQ Plus AlfnyHost:WHMCS Template Modifier AlfnyHost:WHMCS Admin Private Messages AlfnyHost:WHMCS Admin Chat AlfnyHost:WHMCS URL Redirector AlfnyHost:WHMCS Editors Switch AlfnyHost:WHMCS Customer Registration Email Notifications AlfnyHost:WHMCS Social Manager AlfnyHost:WHMCS Snow Falling Effect AlfnyHost:WHMCS FAQ Free AlfnyHost:WHMCS Privacy Policy AlfnyHost:WHMCS Terms of Service AlfnyHost:WHMCS Maintenance Mode Plus AlfnyHost:WHMCS SEO Manager AlfnyHost:WHMCS Show Cart Items and Pricing AlfnyHost:WHMCS Admin News AlfnyHost:WHMCS Top Note AlfnyHost:WHMCS Sticky Menu Purchase This module is encoded with ioncube and is licensed at $15 One Time for life Including 3 months free support/updates. Optional Install and Setup $4 One Time. Click Here To Order Now For questions please just click here and submit a sales ticket 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted August 4, 2013 Share Posted August 4, 2013 This looks good, it's definitely something that I'd be interested in. However, having it send via email is more of a security risk in my opinion. I'd be interested in something like this if: - anything in the sensitive field wasn't send by email, it was encrypted and only visible by the admin who's viewing the ticket. - the data is automatically deleted from the database once the ticket is closed (I think this would be a significant selling point and valuable to most WHMCS users). Jack 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted August 4, 2013 Share Posted August 4, 2013 This looks good, it's definitely something that I'd be interested in. However, having it send via email is more of a security risk in my opinion. I'd be interested in something like this if: - anything in the sensitive field wasn't send by email, it was encrypted and only visible by the admin who's viewing the ticket. - the data is automatically deleted from the database once the ticket is closed (I think this would be a significant selling point and valuable to most WHMCS users). Jack I was thinking the exact same thing this morning about sending via email. This is a good concept and should be tweaked. 0 Quote Link to comment Share on other sites More sharing options...
Bubka3 Posted August 4, 2013 Share Posted August 4, 2013 And sell the source. I wouldn't install a encrypted module on my install. 0 Quote Link to comment Share on other sites More sharing options...
HardSoftCode Posted August 5, 2013 Author Share Posted August 5, 2013 Hi guys I'm collecting feedback from other users just ordered this module and we will release a new update very soon. Source code will be added to the shopping cart when i released the new update 0 Quote Link to comment Share on other sites More sharing options...
HardSoftCode Posted August 18, 2013 Author Share Posted August 18, 2013 version 1.1 is released New Features Added 3 options for sensitive data - send data, store data, or both Added the ability to not delete the tables from the database if the module is deactivated Encrypt the data in the database with strong encryption Added a button in the admin area ticket view to display the sensitive data from the database Display the data from the database by date and time Delete sensitive data by the daily cron job if the ticket is closed Includes 3 months Free Support/Updates Screenshot 1 Screenshot 2 Screenshot 3 Screenshot 4 Screenshot 5 Purchase This module is encoded with ioncube and is licensed at $15 One Time for life Including 3 months free support/updates. Optional Install and Setup $4 One Time. Licensed: $15 One Time Click Here To Order Now Source Code: $50 One Time Click Here To Order Now Project Source Code 0 Quote Link to comment Share on other sites More sharing options...
CentOS Posted October 7, 2013 Share Posted October 7, 2013 (edited) Can you add an option to disable the delete sensitive data by daily cron job if the ticket is closed? Also, the send data to email and store in database option doesn't mention if the data is deleted by cron. Edited October 7, 2013 by CentOS 0 Quote Link to comment Share on other sites More sharing options...
HardSoftCode Posted November 12, 2014 Author Share Posted November 12, 2014 Hi We have worked very hard to make this module work as a part of WHMCS to secure your customer data and make your customer feel safe when sending his FTP or control panel login details In v2.0 we have overwrite the module from scratch a lot of customer need custom field so we added the custom field in v2.0 also some of the customer have some problem with the encode and decode function so we replace our function with WHMCS function The module will be available for download this week we are only testing the module with some customer to be sure there is no bugs Here is some screenshot for you to see Screenshot 1 Screenshot 2 Screenshot 3 Screenshot 4 Screenshot 5 Screenshot 6 Screenshot 7 Screenshot 8 0 Quote Link to comment Share on other sites More sharing options...
HardSoftCode Posted November 15, 2014 Author Share Posted November 15, 2014 Hi The ticket sensitive data v2.0 is ready for download Check the module page @ http://www.alfnyhost.com/products.php?action=p&pid=12 Check the documentation @ http://www.alfnyhost.com/products.php?action=p&pid=12&docs=true What is Ticket Sensitive Data? Ticket sensitive data will add a custom fields below the ticket textarea so your customer can enter their sensitive data then send it with the ticket. The sensitive data will be send to the staff or store encrypted in the database and will be deleted after you close the ticket with the daily cron job Why do you need it? Web hosting,support,remote support most of the time they ask their customer to send their FTP,cpanel,admin area login informations sometimes the customer is afraid to send his login information because he dont trust the security of who's handling the sensitive information with our ticket sensitive data module your customer will feel safe sending his/her sensitive information by encrypting the information in the database and delete them after you close the ticket How it works? Ticket sensitive data will create a secure and encrypted custom fields below the ticket textarea you can setup the module to send the sensitive data to the assigned staff or store the sensitive data in the database encrypted and only viewable for the assigned staff for the ticket. Also you have the option to send and store the sensitive data to the assigned staff. After you finished for the sensitive data and close the ticket the module will delete the stored sensitive data from the database with the daily cron job Project Features 3 Sensitive Data Options You have 3 option for the sensitive data 1 - send data 2 - store data 3 - send and store data Email Template In v2.0 we have created an email template so you can edit the email as you like also we have added some values for you to use with the email Encrypt Sensitive Data If you select to store the data in the database the module will encrypt the data in the database Ticket Sensitive Data Button We added a button in the view ticket page to show the sensitive data for that ticket in v2.0 we show the number of the data stored in the database for that ticket Ticket Custom fields In v2.0 we have planted the custom fields in the module so you can create any text box or textarea and it will show in the ticket page and ticket reply page Language The module have English and German language you can translate the module to your language by adding your language to the module language folder Daily Cron Job You can enable/disable deleting the sensitive data with dally cron job if the ticket is closed 0 Quote Link to comment Share on other sites More sharing options...
HardSoftCode Posted July 11, 2015 Author Share Posted July 11, 2015 We just finished updating the ticket sensitive data module to v3.0.0 to work on WHMCS v6. Note that v3.0.0 only support WHMCS v6.0.0 or later if you need the module to work on WHMCS v5 you can use ticket sensitive data v2.0.0 Changlog Update module to support WHMCS v6 Fixed small bugs Added multi language custom fields Updated the templates file for WHMCS v6 View the product Page View all our works and Products 0 Quote Link to comment Share on other sites More sharing options...
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