Critical Financial Report Issues After Updating to WHMCS 9.0.0

[websavers]

16 hours ago, Hmmcrunchy said:

is this a version 9 special as well? suddenly we are getting clint not able to simply pay by paypal - and its coming up with link your account instead of just sending over to paypal for authorisation 

This was changed in 8.9 with PayPal Payments addition: https://docs.whmcs.com/releases/8-9/8-9-release-highlights/

It makes it so that if you change the price of a service after first payment, you can capture the new amount upon renewal, without it only capturing the old amount then having to get payment for the rest from the customer. This one is actually a welcome improvement (IMO).

[CycloneServers]

I would also like to note that when a client cancels a service and later requests that the cancellation be revoked so they can continue using the service, the system prevents them from making payment due to the credit note being applied. The invoice becomes closed and locked, which prevents the client from paying for the service.

Unfortunately, this behavior appears to be a result of the recent update. In our experience, the change has created several operational issues and does not appear to have been fully tested prior to release.

[Paulo Nichio]

Thank you for the terrible WHMCS support. This is now the tenth client who has made a bulk payment and the late fee is simply not added to the invoice, and none of the outstanding invoices are automatically marked as paid.

I’m not even going to mention the credit and debit issues anymore, because it seems the WHMCS developers themselves don’t even know what they’re doing.

Does anyone have a suggestion for another system similar to this garbage?