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About bluesteam

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  1. Hello, Whenever I create a manual invoice and set its due date, the client is not reminded of the payment after the due-date is breached. I have to manually send a reminder. Why is this? Is there no way of automating this reminder?!? Thanks
  2. Great article! Thanks John :-D
  3. Thanks for your input. I still feel that WHMCS needs to improve the Spam Filtering facility which is what this post was about.
  4. As I was reading your reply, I had a response to each statement but I don't really have the time to sit here typing lengthy posts quoting each line just to prove my points. I can see that you come from a good point of view but we will have to agree to disagree. People do things their own way. Just because you believe that you wouldn't do it the way that I did it doesn't make it wrong and to say it was a fatal mistake is your opinion and it will remain that as I should not be limited/forced/told on how I use my own email accounts. I don't think it was at ALL a mistake on my part in any way. I think that the moment a piece of software starts putting you in a box like this does, forcing me to use an alternative email address just because they don't have a common feature(it was always said that it was not a unique feature. Hence why it should be implemented) of wildcard filtering, then there is something wrong with that software. Again, my opinion but I suspect most people would agree with that opinion. And lastly, for the record, I know you don't work for WHMCS. I never implied that you do.
  5. I can't tell you how much I completely disagree with this statement! Firstly, I'm not using POP3 import method so that's a moot point. Secondly, 90% of businesses use info@ for a general business email address and with this being the business account email address, I naturally signed up with Crisp using the business general email address. info is used for general enquiries of my business or it's services which also has a General Enquiries department and it makes sense to have it piped to the support system. This is not unlike most business that use an info@ address for this. So i don't see at all that this was a "fatal, and obvious, mistake" as you put it. What is "fatal and obvious" imo is the lacking feature of wildcard filtering in the Spam Control system that is so obvious to have implemented from the get go. What you are essentially doing is defending the simple fact that WHMCS is lacking a very vital and obvious feature which is a wildcard on Spam protection at the expense of me having the right to choose what email account I want to use to sign up with various services for. If the simple feature was available to filter out entire domains within WHMCS, this would not be an issue but it's clear that this vital feature has been ignored. Acutally, wouldn't it be FAAR better and more user friendly and not to mention efficient (whether easier or not) to implement the vital feature of a wildcard filter within WHMCS?? How could this have been overlooked? In order to resolve this now, I have to do some fancy footwork and tap dancing to avoid my ticket system from being spammed.
  6. Nope! The Support System uses the reply-to address to important the emails. so blocking the from address is useless! Please can someone assist me on this!!
  7. So the emails from crisp are coming from transcripts@bluesteam.on.crisp.email but their reply-to address in the headers are some-random-sequence@bluesteam.on.crisp.email The tickets are correctly opened using the reply-to address so I have added transcripts@bluesteam.on.crisp.email to the spam control facility and will see if this works. However, wildcards are still sorely missing in WHMCS and I still cannot believe this is not implemented. I have found plenty of requests for this feature over a period of several years and it seems to have been ignored.
  8. Hi, So I have just signed up with crisp. My business email address is info@bluesteam.net. Crisp asks for an email address when signing up and sends you the chat transcripts after the conversation is complete. The problem is that Crisp sends these transcripts from some-random-sequence@bluesteam.on.crisp.email Now I have piping enabled for info@bluesteam.net for my General Queries Department so I keep getting the transcript opening tickets on the support system. NOW I have to go and delete every support ticket that gets opened because blacklisting each email address is pointless because the sequence will always change and never be the same so its useles to blacklist it. I want to add a wildcard in the Spam Control System *@bluesteam.on.crisp.email so that NO transcripts can open a ticket but lo and behold, there is no such thing as a wildcard on the Spam Control. How can this be? It's such a simple feature that should be enabled with every spam control system. Has anyone got a solution to this? Thanks Brett
  9. Thanks Brian I won't use modern then. I have always used standard_cart and will stick with it now that you tell me this. much appreciated.
  10. Thanks Brian. I managed to get it working. It was the way I was using the parent/child relationship. The way the parent/child relationship has been implemented seems quite clunky but nevertheless I got it sorted. It was in the TIP where I figured where I was going wrong: QUESTION: With it being an old deprecated template, which templates are NEW and more "up to date"?? I would hate to do all this work and then the template is removed in future versions or missing features as the versions of WHMCS bring out newer options.
  11. Hello, I hope this is the correct community to post this in. SCENARIO The below is all explained in this documented article by WHMCS: Order_Form_Templates I have created a child order form of of the "modern" order form theme. I have created the theme.yaml file with the following contents as instructed: config: parent: modern I have created an empty style.css file inside my new child order form template. I then logged on to my WHMCS backend and navigated to Setup -> General Settings -> Ordering I selected the new child theme as the Default Order Form Template. PROBLEM Adding ANY css to override the parent styling is not taking effect. It keeps pulling the styles from the original parent style.css completely ignoring my custom css. If I use the browsers developer tools, I can't even see my style.css loading at all. If anyone can explain this I would appreciate it. Thanks Brett
  12. I came here now researching this exact same issue. I'm like HUH!?!??! REALLY??? What the hell is the point of custom fields and asking you if they must be required or not and only visible to admins or not if this is not going to work at all from the front-end. What a load of absolute NONSENSE!
  13. You're a legend! thanks Brian...the problem were those two files left over. I removed them and it is fine now.
  14. Hi, I ran the automatic upgrade. Worked flawlessly. I saw i had some warnings advising me to upgrade to PHP7. So I logged in to my cPanel and see that my host supports PHP7. So I enable PHP7 on my account and everything is working 99% perfectly. The only thing that is NOT working is when I navigate to Setup -> Products/Services -> Domain Registrars. If I downgrade to PHP 5.6, it works perfectly. But not when I enable PHP7. Any help would be appreciated. Here is the snapshot of what I see when I enable PHP7. Screenshot Please help Thanks Brett
  15. Hi, In the whmcs admin interface, under Setup -> Automation Settings there is a note for the cron job that says that the job should be scheduled to run every 5minutes: But when I schedule it to run every 5 minutes, I get an email that says this: So what is wrong here??? Thanks in advance.

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