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About bluesteam

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  1. bluesteam

    MarketConnect does not fully automate SpamExperts

    On the topic of additional SpamExperts storage licenses in the event that clients need more storage, this is the final stake in the ground from WHMCS MarketConnect Support: Original Post of Support Ticket WHMCS MarketConnect Support Reply My Reply WHMCS MarketConnect Support Reply My Reply WHMCS MarketConnect Support Reply WHMCS MarketConnect Support Came back to me My Reply WHMCS MarketConnect Support Reply My Reply You might be happy with that approach but you still haven't told me how I am supposed to charge my client and what the steps on my side would be to maintain this additional license. You're forgetting the email archiving that isn't enabled by default! not to mention the false advertising stating that everything is 100% fully automated and it's not. So yes, I am planning on moving away the first chance I get and other's have even stated that to enable it is simply stupid. So there you have it, more claims that additional storage can simply be added under the FAQ and yet it's not the case as we have to log a ticket directly with WHMCS or SpamExperts to obtain additional licenses. So many claims that MarketConnect is automated and Wonderful and then this! Stay away from this platform people! While the concept is amazing, it just doesn't live up to it's claims.
  2. The default SpamExperts welcome email is used for the addon purchase. Yes it lists the addon in the order summary on the invoices. but I don't want to add that info on the invoice. The client would not even read it. It needs to be in the welcome email.
  3. Correct, the problem is this. the welcome email goes out without an issue. BUT...if the client purchases Outgoing Filtering and Email Archiving as addons, then the supposed "FULL AUTOMATION" (that does not actually exist with MC), does not enable the Email Archiving automatically and it does not configure outgoing users or set the SPF record. I want to inform my clients that when they purchase the Outgoing or Archiving that they need to log n to their dashboard and enablethe archiving as well as create the outgoing users. so this will have to be based on the fact that they have purchased the actual outgoing or archiving addons.
  4. That would require that I actually activate the order and I would prefer not to. That is why I created a custom one. You are correct. but what is does NOT show are any variables pertaining to the addons of that product in question. addon variables are non-existent and it's the addon variables I'm trying to get access to. Correct, turning in to a complete bugger!
  5. Ok, So I managed to create a fake order on my test account for the SpamExperts product. I then tested my template and lo-and-behold, that $configuration_required variable? NOT THERE! So that doesn't help me again! sigh....how the heck is one supposed to know what all variables are available if they don't tell us. sheesh! this is like farting against thunder!
  6. So I created a test template and simply added {debug} with some random text. I went to the test account I have on my WHMCS and went to the blank product for the test account and sent an email using that template. but I notice that again, not all variables are shown. For example, on the SpamExperts Welcome email template, there is a variable called $configuration_required but on the test hosting product, when viewing the debug info, that variable is not listed. So I suspect the debug will only show the relevant variables to that specific product type when viewing the debug info. I have to now find a way to add a dummy SpamExperts product and send another test using that test template to see if my theory is correct.
  7. Wow! Thanks Brian...Crazy that in order to know what we can use, we have to jump through hoops, do backflips and sell our firstborn... appreciate the help. Will try your suggestion
  8. Hello, This might seem obvious to some but for some reason I can't find the full list. I am looking at creating some custom email templates and need to use conditional variables. The table below showing the Available Merge Fields does not include ALL possible variables available. How would I know WHAT variables are available to me that are not in the bottom table to use in the template? Thanks Brett
  9. bluesteam

    MarketConnect does not fully automate SpamExperts

    This is also my experience so far. people seem to favor a paid product.
  10. bluesteam

    MarketConnect does not fully automate SpamExperts

    I don't question the merits behind a program that says that if you sell more you get better pricing. not at all. I completely agree with that but for small business and new players, it's difficult to get in the game when you can't compete with the bigger players. My point was just that with MC, you don't have to go through the admin and trouble to make those agreements and debate and fight for that $1 or $2 for a cheaper price. It is definitely convenient to the reseller to just automatically have those agreements in place with very little effort. So my point is that there is a place for MC for the smaller resellers. Well, it is a direct conflict but that doesn't mean they have to stop their current agreements with their current resellers. They obviously just don't care or don't see it as a problem. but again, we should be talking about the false advertising of MC. not the existence of MC.
  11. bluesteam

    MarketConnect does not fully automate SpamExperts

    You sir are a gem in the rough! Thank you for pointing this out to me. I could not find it. For the life of me I searched but couldn't find anything. I think Google has a cold on my PC! 😛 I think it's interesting though that they still include those modules after making direct agreements with WHMCS. It is at the end of the day a direct conflict. One thing that you are not mentioning though is that in order to resell those products directly with the vendors and get the cost pricese available to you as a resellers you have to sign up with their reseller/partner programs and commit to selling X-amount of products in order to keep those special price rates available to you. I admit that I haven't gone in to researching each reseller/partner program for each vendor but I suspect that this is how it's done. You are welcome to correct me if I am wrong but you don't have to do this with MC. You automatically get the better pricing through MC. Personally I don't sell Sitelock because I think its a useless product. Regarding the use of the word Symantec, it was purely because that is the logo that is thrown around on MC. It's symantics for Symantec at the end of the day. See what I did there 😉 LOL You are correct in saying the SSL certificates are becoming a questionable product to sell but then I wasn't only referring to ssl certificates. I was referring to the entire product suite of MC. It was purely academic to mention SSL certificates but there is profit to be made from the other platforms as well and I stand by my point of reselling is reselling at the end of the day. I can't judge WHMCS for doing exactly what I do. But please lets try get off the topic of whether MarketConnect should exist or not. The topic of this post is all about the false advertising of it. not the existence of it.
  12. bluesteam

    MarketConnect does not fully automate SpamExperts

    You have a lot of very good points but you need to keep in mind the simplicity of MarketConnect. While it is not fully automated as they claim it to be, it does make it really nice and simple to be able to sell these products as additional products on your platform with very little work involved. Reselling is reselling. We are doing the same when we rent a server and split it off to multiple clients. If we can do it, what makes it so wrong for WHMCS to do it and make some money on the side? If they make money then who am I to judge as I do the same! And it's not THAAAT much more expensive for the end user either because if MarketConnect was really as terrible and ugly as it's made out to be, it would not have lasted this long. There are many businesses benefitting from it. Most people love the fact that it's all integrated in to their Client Area Dashboard. Also Keep in mind, I cannot find a single WHMCS module that is developed directly by any of the 4 vendors that MarketConnect offers to integrate their products with WHMCS. Not Weebly, Not SpamExperts, not Sitelock nor Symantec offer an integrated module that you can download from their website and integrate in to WHMCS and start selling their products. If they did have something then it would be straight up conflict with the MarketConnect agreement that they have with WHMCS. So it is a nice thing to have to be able to resell these products as part of our businesses. It might not be the most amazing reseller pricing but there is profit to be made and I think we need to give them that much at least. But I digress as the topic of this thread is the false advertising of MarketConnect. Not the fact that MarketConnect exists at all. The intention of my thread was not to say that MarketConnect should or shouldn't exist, it was to highlight to people that they should know what they are getting themselves in to before signing up.
  13. bluesteam

    MarketConnect does not fully automate SpamExperts

    @Remitur please don't hijack my thread. Please start your own!
  14. bluesteam

    MarketConnect does not fully automate SpamExperts

    The sad thing is that it can be a good source of profits but they make it so admin intensive for the more complicated products after claiming it is so easy!
  15. Hello, I realise that this will probably upset some MarketConnect people but how are they going to learn if no one stands up and says something? My Story! PLEASE bear with me! I have been using MarketConnect for a few weeks now. At first, I thought, damn, this is cool....it claims 100% full automation and it seems to work.... Well, in the beginning at least this was the case when clients were signing up for smaller packages of MarketConnect. The ugly truth of the supposed "FULL AUTOMATION" and adding "ADDITIONAL EMAIL ARCHIVING STORAGE" licenses on their marketing material started rearing its horrendous head when it came to things like a client purchasing the FULL suite of SpamExperts or when they asked for more storage than the default 10GB of storage allocated to an email archiving license. The following are what I consider false advertising no their part from using their SpamExperts product. I haven't even started selling the REALLY Big stuff yet: 100% FULL AUTOMATION EMAIL ARCHIVING DISABLED BY DEFAULT ADDITIONAL ARCHIVING STORAGE LICENCES FOR SPAMEXPERTS First up we have: THE 100% FULL AUTOMATION CLAIMS These are the MarketConnect claims that is advertised all over the place: As you can see, it claims to be 100% FULLY automated! When I read that, not myself nor my client should ever have to intervene AT ALL!! Not me or my client should ever have to log on to any dashboards at all and do anything. Well this is CLEARLY not the case. and I will explain what I am referring to. Over the past few days, I have been PUSHING HARD for my clients to purchase the FULL SpamExperts suite. Incoming, Outgoing AND Email Archiving but I'll get to the archiving part after this section. The reality is this. When a NEW account is created, there are NO introductory emails with instructions sent to the client. The only time that an email is sent to the client is if for ANY reason whatsoever, the MX records could not be updated automatically as per this knowledge base article here: https://docs.whmcs.com/SpamExperts_via_WHMCS_MarketConnect The above is the ONLY condition and the ONLY time a welcome email gets sent to the client for his addon product and the ONLY information that is contained within is the MX record settings. Now, this is all good if the client ONLY and EVER purchases the Incoming Spam Filtering option but if the client purchases the OUTGOING option as well, automation completely falls apart! There is NO automation of the SPF record but rather WHMCS and MarketConnect have deemed it satisfactory to explain this setup configuration in this knowledgebase article here which the client NEVER sees or is NEVER informed about rather than automate the updating of the SPF record.: https://marketplace.whmcs.com/help/connect/kb/spamexperts_email_services/outgoing_filtering/setting_up_spf So I opened a ticket with WHMCS MarketConnect and this is the response I got: "Unfortunately, we cannot automatically set up the SPF for a domain with the cPanel credentials, it is not possible." "Wait...WHAT?? It's not possible to edit the DNS zone file? But you just updated it for the MX records and you left a nice little note in the admin notes on the clients addon package of the previous MX record before updating them, but you can't update the SPF record as well? HUH?...WHAT?" So much for 100% fully automated! There is NO automation of any outgoing authentication accounts. Granted that if it's a brand new hosting package, there will be none to create on SpamExperts and in this case, you simply send an email to the client explaining to them how to create the outgoing accounts. However, if it is purchased as an addon AFTER the hosting account already exists, then it does not use the cPanel API with my SERVERS Admin hash password to query the domains existing email accounts and automatically provision the outgoing email accounts with the same password that is used on cPanel. Essentially this is what the client will use anyway for the outgoing authentication prefix. So, NO AUTOMATION WHATSOEVER here. So I opened a ticket with WHMCS MarketConnect and this is the response I got: "Outgoing users requires the setting of the email prefix, the bit before the @domain.com, and a password, so there's no way to automate that as it's the client's personal choice." "So you can't use the cPanel API to query the email accounts for the domain in question and simply create the same outgoing email authenticated users because you say that it's the clients personal choice? Have you seen this cPanel API function? https://documentation.cpanel.net/display/DD/UAPI+Functions+-+Email%3A%3Aaccount_name In what world will the client anything other than the same prefix he used for his email account? If his email is bobby@mydomain.com, why would anyone in their right mind set their outgoing authentication user to anything else like maybe jill@mydomain.com. Come on....really?" So much for 100% fully automated! If OUTGOING has been purchased, there is NO welcome email sent with ANY settings at all explaining ANYTHING to the client that purchased the service. The client is completely in the dark! So I opened a ticket with WHMCS MarketConnect and this is the response I got: "Unfortunately, we cannot automatically set this up. The workflow is that the customer logs into SpamExperts and creates the outgoing email accounts via the SpamExperts dashboard and during that process, they are provided with the email client configuration parameters by the SpamExperts control panel." "So, the fact that the word "Workflow" is mentioned here proves that there is NO automation of this at all. There is also NO email that goes out to the client telling them what to do. MarketConnect is just expecting the client to know what comes next." So much for 100% fully automated! Second, we have: EMAIL ARCHVING IS DISABLED BY DEFAULT With EVERY email archiving license purchased, you have to manually log on to Spam Experts and navigate to Archive -> Status and enable the archiving. I mean??? really? This should simply be switched on guys! ugh! So much for 100% fully automated! So I opened a ticket with WHMCS MarketConnect and this is the response I got: "If it requires a manual step in the dashboard to enable that doesn't sound good, I will be in contact with SpamExperts about this immediately." "Ok, at least you're sensible on that one" Lastly, we have: ADDITIONAL ARCHIVING STORAGE LICENCES FOR SPAMEXPERTS So one of the things that stood out to me was that if my clients archive all their emails, incoming and outgoing, and they want to keep all emails they ever send and receive, then 10GB is not going to be enough. Especially if the client has 20+ email accounts all sending and receiving every day. So I saw this FAQ and thought AWESOME! We can just sell more storage licenses if they need it. So I sold some SpamExperts licenses with archiving to my clients and lo and behold, I was asked about additional storage and I said to the client, "No worries, you can just buy more 10GB licenses if and when you need it!" as this is what I saw on the FAQ landing page that is provided to us and the client was happy with that answer. but something occurred to me. I didn't see this option in the products page of MarketConnect. There is no "additional 10GB license" product to be purchased. So I was perplexed as to how this was going to work and....you guess it, I opened a ticket with WHMCS MarketConnect and this is the response I got: "we cannot offer any extra storage space onto existing products. Any additional space would have to bought through SpamExperts directly as extra 10gb licenses." I sat in my chair thinking.... "Is this guy for real? This guy expects me to tell my client to contact SpamExperts themselves to get them to add an additional 10GB of storage through SpamExperts directly on to his account which essentially REMOVES me as his host (by the way, so much for white label) from the process and removing the opportunity to make any profit off of the additional 10GB license for the extra storage." I am GOBSMACKED at the false advertising and misleading marketing material just to get people to sign up with MarketConnect! Please be careful in future BEFORE signing up with MarketConnect. Know what you're in for as it is NOT by ALL means 100% FULLY AUTOMATED as they claim it to be and some products are NOT available as advertised!

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