sol2010 Posted September 23, 2022 Share Posted September 23, 2022 Hi I've set up Go Cardless and the first time we tried to get a client to use it they got this error in WHMCS: Oops! Something went wrong and we couldn't process your request. Please go back to the previous page and try again. Error: Invalid filename for redirect: https://pay.gocardless.com/billing/static/flow?id=HFEUJNDK6&KHHU7JJGHKLY8VFTU7678S Seems similar to the error posted in this old thread Anyone have any ideas? 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted September 27, 2022 Share Posted September 27, 2022 We too are now getting this error, did you find a fix? 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted September 27, 2022 Share Posted September 27, 2022 Whmcs confirmed it’s a bug and was able to replicate it on their own install MODULE-7849 Has been created for me and it’s now a waiting game. Hopefully a patch willbe released. 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted September 27, 2022 Author Share Posted September 27, 2022 2 hours ago, TheHostingHeroes said: Whmcs confirmed it’s a bug and was able to replicate it on their own install MODULE-7849 Has been created for me and it’s now a waiting game. Hopefully a patch willbe released. Hi thanks for posting. I sent an email to support and they just gave me the usual canned reply, so not very helpful. Good to know I'm not alone and that there might be a fix coming. Kinkly keep this post updated, thank you. 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted September 28, 2022 Share Posted September 28, 2022 16 hours ago, sol2010 said: Hi thanks for posting. I sent an email to support and they just gave me the usual canned reply, so not very helpful. Good to know I'm not alone and that there might be a fix coming. Kinkly keep this post updated, thank you. Might... just give it a few years... 😬 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted September 30, 2022 Share Posted September 30, 2022 HI WHMCS fixed it. Patch attached. 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 5, 2022 Share Posted October 5, 2022 @TheHostingHeroes great! I too I'm getting this error. Where did you implement the files ? 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted October 5, 2022 Share Posted October 5, 2022 Upload them to your whmcs via ftp and replace the old files. This will fix it immediately. 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 5, 2022 Share Posted October 5, 2022 thanks @TheHostingHeroes worked a charm, we had changed the folder name. Appreciate it 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted October 5, 2022 Author Share Posted October 5, 2022 Thank you for helping to get the fix. Unfortunately, it was our client that discovered this issue and I do not know how to reproduce it - and hence, do not know how to check if this hotfix has actually fixed it. Can someone confirm the steps to reproduce the issue? Or even better, can you confirm this is actually fixed? 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted October 5, 2022 Share Posted October 5, 2022 To reproduce the error try and pay any invoice that uses gocardless. When you click setup mandate this is where you will see the error. 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted October 5, 2022 Author Share Posted October 5, 2022 8 minutes ago, TheHostingHeroes said: To reproduce the error try and pay any invoice that uses gocardless. When you click setup mandate this is where you will see the error. Thanks. Indeed that would seem obvious, however, I tried that after my customer reported the issue and was unable to find any problem... hence the reason I posted this thread... so perhaps it happens under only specific circumstances. would be good to know to be able to test. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted October 6, 2022 Share Posted October 6, 2022 GoCardless users, can you vote for this feature for WHMCS which will be game changing! https://requests.whmcs.com/idea/gocardless-improvements-instant-payments it'll allow new orders to instantly leave the bank account and then renewals go out via direct debit, this will allow domain registration to instantly charge bank accounts and register straight away similar to paypal/credit card. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted October 6, 2022 Share Posted October 6, 2022 2 hours ago, TheHostingHeroes said: GoCardless users, can you vote for this feature for WHMCS which will be game changing! The game is and will remain that feature requests are ignored, often forever. 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted October 12, 2022 Author Share Posted October 12, 2022 I can confirm this issue is now resolved. I had a further issue with the CSP "form-action 'self' " failing, so if you're using CSP, you'll need to add form-action 'self' *.gocardless.com 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 12, 2022 Share Posted October 12, 2022 On 6/10/2022 at 9:56 AM, TheHostingHeroes said: GoCardless users, can you vote for this feature for WHMCS which will be game changing! https://requests.whmcs.com/idea/gocardless-improvements-instant-payments it'll allow new orders to instantly leave the bank account and then renewals go out via direct debit, this will allow domain registration to instantly charge bank accounts and register straight away similar to paypal/credit card. This would be beneficial for sure, the fact GoCardless already offer the instant payment service means surely can’t be too hard to configure to WHMCS, take instant payment and then sets up direct for future renewals 👍 I did email this exact thing to GoCardless but never heard a response, but fingers crossed this gets rolled out 🤞 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted October 12, 2022 Share Posted October 12, 2022 10 minutes ago, jds said: This would be beneficial for sure, the fact GoCardless already offer the instant payment service means surely can’t be too hard to configure to WHMCS, take instant payment and then sets up direct for future renewals 👍 I did email this exact thing to GoCardless but never heard a response, but fingers crossed this gets rolled out 🤞 WHMCS need to develop the integration. Please vote using the link I posted above. 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 14, 2022 Share Posted October 14, 2022 On 12/10/2022 at 8:42 AM, TheHostingHeroes said: WHMCS need to develop the integration. Please vote using the link I posted above. @TheHostingHeroes I've switched to gocardless now and clients have renewed some hosting subscriptions / domain renewals however I'm not receiving any new order emails and neither are my clients? Is there anything extra you had to setup your end ? Thanks 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted October 14, 2022 Share Posted October 14, 2022 This isn’t gocardless related but likely related to your mail settings in whmcs. contact your hosting company for support or try setting up SMTP authentication. 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 14, 2022 Share Posted October 14, 2022 2 minutes ago, TheHostingHeroes said: This isn’t gocardless related but likely related to your mail settings in whmcs. contact your hosting company for support or try setting up SMTP authentication. Yeh I thought that too, but Paypal ones are coming through fine. The emails aren't getting generated in the users accounts either for any GoGardless payments. Must just be me then, I'll get in touch with whmcs and gocardless support 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted October 14, 2022 Share Posted October 14, 2022 Maybe you have direct debit payment confirmation template disabled? 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 14, 2022 Share Posted October 14, 2022 1 minute ago, TheHostingHeroes said: Maybe you have direct debit payment confirmation template disabled? Sadly checked that too, all our email templates are enabled....luckily we've not put our site live, only sign up our clients manually with our web projects, otherwise this would be a headache 😂 ! Appreciate the help 0 Quote Link to comment Share on other sites More sharing options...
jds Posted October 14, 2022 Share Posted October 14, 2022 @TheHostingHeroes after checking our log we had a Smarty Error: Default handler: No template default content for 'file:OURTEMPLATETHEME/includes/active-products-services-item.tpl' Hoping now I've added the file all will be generating again 🤞 0 Quote Link to comment Share on other sites More sharing options...
Chris74 Posted December 29, 2022 Share Posted December 29, 2022 We are on version 8.3.2 as that is when our OWNED licence ran out. This version seems to work fine with the exception of the above problem with Gocardless. This hot fix doesn't work for 8.3.2. Obviously I don't want to update to the latest version and start paying out $175 a month when currently everything is mostly working fine. Is there a way for clients to set up a mandate outside of clicking on the invoice? We do have clients using gocardless so there must be another way to do it successfully. 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted December 30, 2022 Share Posted December 30, 2022 15 hours ago, Chris74 said: We are on version 8.3.2 as that is when our OWNED licence ran out. This version seems to work fine with the exception of the above problem with Gocardless. This hot fix doesn't work for 8.3.2. Obviously I don't want to update to the latest version and start paying out $175 a month when currently everything is mostly working fine. Is there a way for clients to set up a mandate outside of clicking on the invoice? We do have clients using gocardless so there must be another way to do it successfully. You mean 7.3.2? Or did you upgrade to version 8 with an owned license? 0 Quote Link to comment Share on other sites More sharing options...
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