Purchase price is greater than available balance

[cathyk]

On my own reseller hosting account, I have added myself as a new client in WHMCS today and initiated a new domain purchase through the client area. I paid for the domain with Paypal successfully.

Back in WHMCS Admin area, I can find my new account and my paid invoice, but under the "Domains" tab I see the domain I want to procure and the error message "Domain error - domain not found".

I have attempted to register this domain using the "register" button with my chosen domain provider, eNom, but I receive the error message "Purchase price is greater than available balance".  I have added $40 to my MarketConnect account and my domain price is $14.95, so there's more than enough to cover this transaction.

eNom has been activated as my registrar, and their domain pricing has been synced in Products and Services.

I'm out of ideas. Am I missing a step? Thanks!

 

     

[brian!]

On 28/06/2020 at 03:56, cathyk said:

I'm out of ideas. Am I missing a step?

yes - MarketConnect has nothing to do with eNom - so you've paid the $40 to the wrong people (to WHMCS rather than eNom)! 😲

possibly you got a free eNom subreseller account from WHMCS, but even so, I think you still need to deposit the $40 with eNom rather than MarketConnect (which is only used by WHMCS for SSL, Weebly etc products).

so you're going to need to deposit the amount with eNom - possibly you could try contacting MarketConnect, and getting them to transfer the balance (or refunding), but I would suspect they're run as two separate depts and you will be better off depositing directly with eNom yourself - especially if that domain still hasn't been registered and there is a risk that someone else might register it in the meantime.

[yggdrasil]

On 6/29/2020 at 4:17 AM, brian! said:

yes - MarketConnect has nothing to do with eNom - so you've paid the $40 to the wrong people (to WHMCS rather than eNom)! 😲

possibly you got a free eNom subreseller account from WHMCS, but even so, I think you still need to deposit the $40 with eNom rather than MarketConnect (which is only used by WHMCS for SSL, Weebly etc products).

so you're going to need to deposit the amount with eNom - possibly you could try contacting MarketConnect, and getting them to transfer the balance (or refunding), but I would suspect they're run as two separate depts and you will be better off depositing directly with eNom yourself - especially if that domain still hasn't been registered and there is a risk that someone else might register it in the meantime.

I can totally understand how people get confused, for them it makes no difference on what WHMCS or Enom or even a module is, they now expect WHMCS to handle all those issues and products because WHMCS blurred the lines between selling their software and selling services with the Market store launch.

[cathyk]

Thanks for the replies! Yes, I saw nothing in the settings or documentation that would lead me to believe that I couldn't totally procure a domain from within WHMCS. Even the goofy error message basically says - hey, you haven't thrown enough money at us otherwise this would work.

I did go into my eNom reseller account and do what was needed. Now I'm going to go test out the MarketConnect customer service and see if I can get that $40 back.