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File upload limit in the support ticket using API

kan

By kan
in Developer Corner

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kan Junior Member

kan

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Posted

Hii,

We are having an issue of file upload in the support ticket. We are using the cakephp for our platform and also the WHMCS API on our platform for the support and billing. On the platform side when a client sends the attachment with the file size more than 1MB the file uploads in the cloud where we are storing but it doesn't get attached in the ticket from the client-side and on the staff side (WHMCS) the attachment is not receiving. We have checked the server's file upload limit and everything and it looks ok that file upload limit is properly set. The file upload less then 1MB is working fine and our staff are able to receive the attachments. Also, the attachment sending from Staff to client is working fine for even 18MB file size.

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