pjcltd Posted July 5, 2019 Share Posted July 5, 2019 HI Guys I have been running my WHMCS server on its own VPS without any issues at all i want to move it to my VPS that has got plesk running on it i did the move fine and all seemded ok BUT then i noticed that emails was not bee sent out of WHMCS no invoices nothing was been sent out i was using sendgrid as my smpt gateway and i woudl still like to use it as it works very well for me but no matter where i look im not able to see any errors on the logs i have even looked on the main plesk server logs, but still nothing i bet its somthing stupid fthat i have over looked Any help / admin is most welcome thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 8, 2019 WHMCS Support Manager Share Posted July 8, 2019 Hi @pjcltd, Are the emails listed in the WHMCS Utilities > Logs > Email Message Log? If not, please begin your troubleshooting by referring to this guide: https://help.whmcs.com/m/troubleshooting/l/678803-troubleshooting-email-sending-problems If they are, then the emails are leaving WHMCS successfully and being accepted by your mail-server. So please check with your mail server admin to investigate any delivery problems. 0 Quote Link to comment Share on other sites More sharing options...
pjcltd Posted July 8, 2019 Author Share Posted July 8, 2019 Hi John I did look though the link but i dont think thats the issue when i goto a clients account and try to get it to send out a message email or try and get it to send out a invoince email it just stisthere no error on screen or any message that it has sent the email / message etc also theres no email in the email logs so its very strange thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 9, 2019 Share Posted July 9, 2019 @pjcltd if you open your Google Chrome Developer Console do any errors show in there? Could you try adding SMTP Debug to your configuration .php file and sending an email to a client to check if an output shows with the debug enabled? $smtp_debug = true; Lastly please check under Help > System Health Status for any errors that may be showing 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted July 9, 2019 Share Posted July 9, 2019 Are you using Comodo mod security rules? If so, check site's apache error_log for a mod security hit. The last time I had this behavior it was false positive for a SQL injection by a generic rule in comodo WAF rule set. It also affected other scripts, like Wordpress. 0 Quote Link to comment Share on other sites More sharing options...
jimsweb Posted July 10, 2019 Share Posted July 10, 2019 You need to enable 'apache gracefull restart' in Plesk. There are reported issues around WHSMCS and pleask on a same server. 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted July 11, 2019 Share Posted July 11, 2019 That issue is only when provisioning accounts and not while replying to a ticket or sending an email to the client. Also, while having graceful restarts you mainly need to have the apache restart interval set from 0 (instant) to something else. That setting is under the apache settings in tools and settings in plesk admin. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS Sachin Posted July 11, 2019 WHMCS Technical Analyst Share Posted July 11, 2019 It is possible that incorrect Storage Settings could be causing this behavior. I will suggest checking the storage configuration on the `Setup -> Storage Settings` page and making sure the configuration there is correct. Let me know how it goes. 0 Quote Link to comment Share on other sites More sharing options...
pjcltd Posted July 11, 2019 Author Share Posted July 11, 2019 2 hours ago, WHMCS Sachin said: It is possible that incorrect Storage Settings could be causing this behavior. I will suggest checking the storage configuration on the `Setup -> Storage Settings` page and making sure the configuration there is correct. Let me know how it goes. Never seen a storage setting page where is it thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS Sachin Posted July 11, 2019 WHMCS Technical Analyst Share Posted July 11, 2019 It is in the Setup Menu. If you do not see it there, it would mean you are using a custom admin theme. Switch to the default Blend admin template and check, in that case. 0 Quote Link to comment Share on other sites More sharing options...
pjcltd Posted July 11, 2019 Author Share Posted July 11, 2019 Hi Well i can not see it look at this screen shot 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 11, 2019 Share Posted July 11, 2019 @pjcltd Which version of WHMCS are you running? 0 Quote Link to comment Share on other sites More sharing options...
pjcltd Posted July 12, 2019 Author Share Posted July 12, 2019 14 hours ago, WHMCS ChrisD said: @pjcltd Which version of WHMCS are you running? 7.7.1 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Staff WHMCS Peter Posted July 14, 2019 WHMCS Staff Share Posted July 14, 2019 Hi @pjcltd, In WHMCS 7.7.1, we added a feature to the Setup menu called Storage Settings. If you're not seeing this, it's likely that your admin area template is out of date. Please upload a fresh copy of the admin directory and have another look. You can retrieve a new copy from a fresh installation ZIP at https://download.whmcs.com/. Once you've found Storage Settings, you'll need to ensure the configurations are correct and update them if necessary. Documentation on how to achieve that can be found here: https://docs.whmcs.com/Moving_Storage_Locations 0 Quote Link to comment Share on other sites More sharing options...
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