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WHMCS Sachin

WHMCS Technical Analyst
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WHMCS Sachin last won the day on November 1 2018

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About WHMCS Sachin

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    WHMCS Technical Analyst

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  1. WHMCS Sachin

    hello from Austin, Tx

    Hi Jonathan, Welcome to the WHMCS community 🙂
  2. WHMCS Sachin

    3rd Party payment gateway

    That is correct.
  3. It is in the Setup Menu. If you do not see it there, it would mean you are using a custom admin theme. Switch to the default Blend admin template and check, in that case.
  4. It is possible that incorrect Storage Settings could be causing this behavior. I will suggest checking the storage configuration on the `Setup -> Storage Settings` page and making sure the configuration there is correct. Let me know how it goes.
  5. WHMCS Sachin

    Transferring Domain

    This clears it up. The transfer should be automatically processed if the invoice is marked paid BEFORE the order is accepted. Once the order is accepted, the Domain status is changed to Active (as shown in the screenshot provided in the first post. So there are two options: 1. Either the invoice is paid before the order is accepted 2. Or if you are accepting the order before the invoice is being marked paid, you need to select the Registrar and check "Send to Registrar" option while accepting the order so that WHMCS can initiate the transfer as soon as the order is accepted. Hope it helps.
  6. WHMCS Sachin

    how whmcs Affiliate system works

    Yes. You can configure the affiliate system to provide commission on a one time basis. For this, you just need to enable "Affiliate Pay Amount" as One Time Payout for all products (Edit Product -> Other tab). Hope it helps.
  7. I will suggest renaming the htaccess file present in the Wordpress directory to htaccess.txt and disabling the Wordfence plugin in wordpress (if activated) and check if that resolves the issue.
  8. Just to confirm, are you trying to close/suspend the whole client account or just their hosting account/services?
  9. WHMCS Sachin

    Affiliate Link Configuration

    This links or the text you enter there is shown to the customer on the Affiliate Page in their client area, in the "Link to us" section at the bottom. Here is a link from our documentation for more info: https://docs.whmcs.com/Affiliate_Tab#Affiliate_Links
  10. WHMCS Sachin

    WHMCS payment issue - shows my card info

    As your license is through a WHMCS reseller, you can avail support (and create tickets) here: https://www.whmcs.com/reseller-support
  11. WHMCS Sachin

    WHMCS payment issue - shows my card info

    This is indeed very strange. I will suggest opening a ticket with WHMCS support so that this issue can be investigated properly. Do not forget to provide WHMCS login access and full steps to replicate the issue, in the ticket.
  12. Hello, If the domain was renewed directly at the registrar (and not through WHMCS), then WHMCS would not know that the domain was renewed and the status of the domain will change to "Expired" once it is past its expiry date. To fix this, just change the domain Status to "Active" and correct the expiry date. For the other issues, I will recommend opening a ticket with the WHMCS support so that the support techs can look into the situation.
  13. Please check and make sure that "One Time Payout" is not selected for any products on Setup -> Products/Services -> Products/Services -> Package -> Other tab. Hope it helps.
  14. You might have noticed that while exporting client list (to import in Mailchimp or any other email marketing tool you might be using), there is no way to filter the client list on the basis of their "Email Optout Status" as there is no filter for this service. As the report php files are not encoded, you can always modify them to suit your needs. Here, I have modified the file `/modules/reports/clients.php` to add the Email Opt Out filter so you can export only the clients who have opted in for marketing emails. To do this, just copy the clients.php file and rename it to something like "clients-marketing.php". Then edit the following code on line 8 : $filterfields = array("id"=>"ID","firstname"=>"First Name","lastname"=>"Last Name","companyname"=>"Company Name","email"=>"Email","address1"=>"Address 1","address2"=>"Address 2","city"=>"City","state"=>"State","postcode"=>"Postcode","country"=>"Country","phonenumber"=>"Phone Number","currency"=>"Currency","groupid"=>"Client Group ID","credit"=>"Credit","datecreated"=>"Creation Date","notes"=>"Notes","status"=>"Status"); to $filterfields = array("id"=>"ID","firstname"=>"First Name","lastname"=>"Last Name","companyname"=>"Company Name","email"=>"Email","address1"=>"Address 1","address2"=>"Address 2","city"=>"City","state"=>"State","postcode"=>"Postcode","country"=>"Country","phonenumber"=>"Phone Number","currency"=>"Currency","groupid"=>"Client Group ID","credit"=>"Credit","datecreated"=>"Creation Date","notes"=>"Notes","status"=>"Status","emailoptout"=>"Email Optout"); That is it. Do not forget to update the report title (on line 6) to a title of your liking. Once the changes are saved, you will see a new report on the Reports page with the title you selected on line 6. Hope it helps. If required, feel free to customize it as you need.
  15. WHMCS Sachin

    Auto Ticket Reply

    Hi Jamie, Happy New Year to you too 🙂 It appears your query was resolved by the custom hook provided by Nathan. Feel free to get back to us if you need any further assistance 🙂
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