Allen Bowers Posted June 25, 2018 Share Posted June 25, 2018 My whmcs installation is incredibly slow. I counted, it takes about 1 minute to load any page the first time. thats a full 60 seconds. this thing is costing me money. It has always been this slow right out of the box, i just hoped it would get better. The install is on hosting.regiondesigns.com but im using whmcs bridge on regiondesigns.com they both slow. How do i fix this Emergency? i cant do anything at this speed... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 26, 2018 WHMCS Support Manager Share Posted June 26, 2018 Hi @Allen Bowers, I have moved your thread to the "Using WHMCS" forum from "Vendor Discussion". Visiting your website today, the WHMCS homepage loaded in 3.03 seconds. That wouldn't warrant further investigation in my book. 0 Quote Link to comment Share on other sites More sharing options...
Allen Bowers Posted June 30, 2018 Author Share Posted June 30, 2018 Thats not the response times i have been getting. if you go to regiondesigns.com and select the client area button ( red circle on the right), its a link to open the client area of the whmcs site. it takes forever, i have tried everything with this. please help! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 1, 2018 Share Posted July 1, 2018 8 hours ago, Allen Bowers said: That's not the response times i have been getting. nor me when I check your site. 8 hours ago, Allen Bowers said: if you go to regiondesigns.com and select the client area button ( red circle on the right), its a link to open the client area of the whmcs site. it takes forever when I tried clicking on that button first thing in Firefox, it must have taken well over 30 seconds (didn't time it); using Edge, it took 21 seconds to do the same thing (timed)... even going from pressing the order now button on the cart products page, to the next stage of the order process takes 20 seconds in Firefox... i'm getting similar time moving between any other two WHMCS pages... yet between WP pages, it seems reasonably (though not lightning) quick. if you compare that to my v7.6 dev, where the equivalent time moving between WHMCS pages in less than a second - and I don't think the devs are hosted on a particularly fast server.... of course, i'm not using WP, Bridge or a custom template on the dev, so each of them could be slowing down the process at your end, but to have it slowed down to such a degree is extreme.... if you take a look at the Softaculous WHMCS Demo, which is a clean installation of v7.5, then that is ok in terms of speed... looking at the source code of a WHMCS page on your site, I can see that it's having to pull 30+ separate css stylesheets and 40+ .js files which won't be helping speed-wise. if I were you, and if you get your license direct from WHMCS, then i'd be tempted to get a free developers license from them and do a clean WHMCS install (e.g no custom templates, no WordPress, no Bridge) elsewhere on the same server and just see how fast it is... if it's fast, then the core original issue might lie with your WP/Bridge/Custom theme... if it's still slow (20 secs etc), then it might be a server issue. i'd also have said to open a ticket with Support, but if John's not seeing what we're seeing, then there may be little point at this stage - in any event, I think they prefer testing clean installs with no addons/WP etc, so setting up a dev still might be a good first test, and if the dev is slow, then give Support the details of the dev for them to investigate. 0 Quote Link to comment Share on other sites More sharing options...
Allen Bowers Posted July 3, 2018 Author Share Posted July 3, 2018 I dont know what to do anymore, nothing i try works no one can help... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Marcus Posted July 4, 2018 Share Posted July 4, 2018 I can confirm the slowness on your WHMCS installation as well. Please open a ticket so our team can take a look at this. This is not a speed at which WHMCS would normally operate and there are many factors that can contribute. 0 Quote Link to comment Share on other sites More sharing options...
Allen Bowers Posted July 4, 2018 Author Share Posted July 4, 2018 How to create a ticket here? i have whmcs access through inmotion web hosting. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Marcus Posted July 4, 2018 Share Posted July 4, 2018 If you have a license through a reseller, please submit a ticket via the Reseller Portal: https://www.whmcs.com/resellersupport 0 Quote Link to comment Share on other sites More sharing options...
AdrianG001 Posted July 16, 2018 Share Posted July 16, 2018 Being a Whmcs user for the past 11 months i think it is the best collaborative platform available with a extraordinary speed. Taking orders, working on support tickets have never been so easy. Adrian Gates Sales Consultant - Apps4Rent 0 Quote Link to comment Share on other sites More sharing options...
dnerty Posted August 1, 2018 Share Posted August 1, 2018 (edited) 77/5000 That's my experience as well. After upgrading to 7.6 whmcs is terribly slow Edited August 1, 2018 by dnerty 0 Quote Link to comment Share on other sites More sharing options...
dnerty Posted August 1, 2018 Share Posted August 1, 2018 Try to change, in configuration.php $disable_admin_ticket_page_counts = true; This has helped, now it's faster.. 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted August 1, 2018 Share Posted August 1, 2018 (edited) In my experience WHMCS is getting slower with every new major release. I recently upgraded to 7.5 and its slow. Slower than 7.2, and that is even slower than v6 which was very snappy. Edited August 1, 2018 by yggdrasil 0 Quote Link to comment Share on other sites More sharing options...
wp4all Posted August 1, 2018 Share Posted August 1, 2018 Hi Allen Bowers, your server makes a power-napping. response Header 200 OK and then --> DNS resolved after 30ms --> SSL 124ms --> connected 238ms --> Wait 2.67 sec 💤💤💤 Parsing php 💤💤💤 Greetings Christian 0 Quote Link to comment Share on other sites More sharing options...
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