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WHMCS Marcus

WHMCS Technical Analyst II
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Everything posted by WHMCS Marcus

  1. WHMCS Marcus

    Error: Module Not Found

    This issue during the ordering process is caused by a missing Payment Gateway module that you have activated. Please ensure that Setup >> Payments >> Payment Gateways do not have any modules in which are activated but the files cannot be found. If you are still having issues, please do open a ticket so we can take a look at your specific installation.
  2. WHMCS Marcus

    Stripe Charge Request Incorrect

    This is correct. In the link provided by John above, prior to v7.8 only 1 card was supported - therefore the migration is expecting only the "cus_xxx" value to be present. If you are able to edit the `tblclients.gatewayid` to exclude the other unsupported data, cards should be able to charge without issue. Please do note that any already migrated cards would now be invalid and those customers would need to re-enter their cards.
  3. Thanks for the report. I can confirm we have case MODULE-7106 with our development team to help address this issue in future releases. I can confirm that removing the apostrophe will resolve this issue in the case of the French language as @sebsimappus mentioned
  4. We welcome feature requests such as this at our Requests System: https://requests.whmcs.com - I would recommend posting this here! CORE-13619 addresses an issue with v7.8-RC1 in which conversion of the date format to the MySQL format was failing. This worked fine with the default Date Display Format (YYYY-MM-DD) but any other date format was failing due to a duplicate conversion. Thanks to those who helped test RC1 and reported an issue like this!
  5. WHMCS Marcus

    How to create a credit note

    We absolutely welcome Feature Requests for this sort of item! I was able to do a quick search and located this Feature request which I'm happy to say is in the Planned stage: https://requests.whmcs.com/topic/credit-note-in-compliance-with-uk-vat-legislation For those interested, continue voting so our Development can see the desire for this feature!
  6. This error does sound like the operation is timing out. We're happy to have a closer look, but a Support Ticket would be the best route to go: https://www.whmcs.com/support
  7. Our WHMCS Long Term Support plan can be located here: https://docs.whmcs.com/Long_Term_Support#WHMCS_Version_.26_LTS_Schedule This outlines the various versions of WHMCS and when their support end dates are!
  8. WHMCS Marcus

    Moving from subdomain to primary domain

    There is not a guide for this as each server setup can be different. I would recommend performing a quick google search on how to accomplish this and share back here to potentially help others in the future!
  9. WHMCS Marcus

    zoho smtp not working

    The connection refused error indicates that your SMTP server is either rejecting the connection or more likely cannot properly connect (either wrong Encryption Type, Hostname, Port Number, or combination of these). I would recommend reaching out to your sysadmin to ensure the server itself can communicate to the SMTP server via the configuration you have specified and double check the provided details.
  10. WHMCS Marcus

    Moving from subdomain to primary domain

    There should not be any conflict so long as no file names conflict.
  11. WHMCS Marcus

    How To Edit The PHP Files

    The files referenced do not yet exist until you create them. This is part of the hook system, you will want to read more about this here: https://developers.whmcs.com/hooks/ You simply need to create the necessary hook files with the content you learned from reading the Navigation documentation in order to modify the links.
  12. WHMCS Marcus

    Problem on configproductoptions.php

    I would recommend opening a ticket so our Technical Support team can take a closer look. This sounds pretty isolated/specific to your instance which may require a closer look. You may open a case here: https://www.whmcs.com/support
  13. WHMCS Marcus

    Question about GenInvoices due date

    Thanks for posting! I'm happy to advise on your questions. 1. This is expected behavior and cannot be modified. This is the basis of how WHMCS generates invoices. 2. Based on your sample code, it does not appear you are sending an array to the API. Try modifying that to be an array (even though there is only 1): 'action' => 'GenInvoices', 'serviceids' => [204], // See https://developers.whmcs.com/api/authentication 'username' => '9pTW8lfy9RYGZWiby2fAJktSBjb96Tvn', 'password' => 'cGN3dGyA1rpv38np9NBClJ2N60y7MNEJ', 'responsetype' => 'json',
  14. WHMCS Marcus

    What triggers AfterModuleCreate?

    This hookpoint is executed any time the _ModuleCreate function is ran. This would be any time a module is provisioned. This would happen when a staff member manually presses the Create button from the Client's Products/Services account, when a customer places an order and the Run Module Create function is executed. If an administrator creates an order, this would run when the administrator Accepts the order and the Run Module Create box is ticked. This only runs, however, if the creation function is successful.
  15. This was not necessarily caused by the change in v76. If you have a valid package called "Custom" in all of your WHM instances, this will continue to work. If you do not, after v76 implemented the package existence verification would prevent the API from being able to create the account. In any regard, you must ensure you have the proper permissions for packages and one thing that trips up many customers is the API permission for viewglobalpackages. If you create a package as a root user in WHM, you can name it literally anything you want. If you create it as a reseller user, the package will always be named username_packagename. If you do not have the viewglobalpackages permission enabled, the WHM API will only list things that match username_xxxxxxx even if the API Token was created under the root user's account.
  16. WHMCS Marcus

    Problem with Accepting an order

    Based on your screenshot, you are choosing to Run the Module Create however no server is selected. This is likely your error reason. You can also enable the Module Debug Log to confirm the error via the Utilities >> Logs >> Module Log screen, and attempt to accept again. Then browse back to that Module Log page to see the errors.
  17. WHMCS Marcus

    .js code some mistake

    Hey there! You may want to elaborate a bit more on what this code is supposed to do, and what it is currently doing (that makes it "broken"). The more details you provide, the better chances someone will be able to assist you 🙂
  18. WHMCS Marcus

    chicken or egg??

    @rangestech Brian is correct here. You must meet all of the system requirements listed before attempting the update: https://docs.whmcs.com/System_Requirements Ioncube v10.1 and beyond are backwards compatible, so you should be able to update to the System Requirements for v7.5 (with the exception of PHP 7.1 or PHP 7.2) and your current version will still run properly until at which time the upgrade could be performed.
  19. Version 1.0.0

    282 downloads

    An issue has been identified in the 7.6.0 release - published on 31st July, 2018 - that causes slowness within the Admin Area
  20. WHMCS Marcus

    Many of the new fa fonts broken

    Unfortunately you are correct. While the grand majority of the stock templates were properly updated, it appears that a few were missed. As such, bug cases have been opened to have these corrected as soon as possible.
  21. WHMCS Marcus

    Domain sync cron

    That would be perfectly fine. Please have a look at the documentation published here regarding the new Domain Sync being integrated in the normal Cron, as well as the adjustments you can make: https://docs.whmcs.com/Crons#Domain_Sync_Cron
  22. Thanks for contacting WHMCS! The reason you receive the Module not found error is because no module is assigned to the product/service. WHMCS is designed to attempt to run a function once a service is renewed and because there is no module, there is no function. More information: https://docs.whmcs.com/Provisioning_Issues#Required_Product_Module_.27.27_Missing We really recommend setting these products up to use the AutoRelease module. This ensures that WHMCS has a module to work with, even if no action is required. Some logic was updated in v7.6 that resulted in this error now being fully logged, however this has been documented and suggested for quite some time.
  23. WHMCS Marcus

    Oops! Something went wrong (Again)

    Since errors are not displaying still, I would recommend ensuring the display_errors option is set to On in your php.ini file. If that still doesn't reveal the error, I would recommend opening up a Support Ticket so we can further assist you by looking directly at your installation.
  24. WHMCS Marcus

    Whmcs Slowest site i have ever seen

    If you have a license through a reseller, please submit a ticket via the Reseller Portal: https://www.whmcs.com/resellersupport
  25. I have not seen this issue appear intermittently before. I would recommend opening a ticket so one of our Technical Analysts can take a closer look. Please be sure to include WHMCS login details, and FTP/cPanel access as well as any URL's you've noticed this issue occur on.
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