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WHMCS Marcus

WHMCS Technical Analyst
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About WHMCS Marcus

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    WHMCS Technical Analyst

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  1. WHMCS Marcus

    Oops! Something went wrong (Again)

    Since errors are not displaying still, I would recommend ensuring the display_errors option is set to On in your php.ini file. If that still doesn't reveal the error, I would recommend opening up a Support Ticket so we can further assist you by looking directly at your installation.
  2. WHMCS Marcus

    Updated 7.5.1 to 7.6 Beta errors

    Hey @Woahbox - Glad we could help!
  3. WHMCS Marcus

    Whmcs Slowest site i have ever seen

    If you have a license through a reseller, please submit a ticket via the Reseller Portal: https://www.whmcs.com/resellersupport
  4. I have not seen this issue appear intermittently before. I would recommend opening a ticket so one of our Technical Analysts can take a closer look. Please be sure to include WHMCS login details, and FTP/cPanel access as well as any URL's you've noticed this issue occur on.
  5. WHMCS Marcus

    WHMCS permission issues: php-fpm and chmod 755

    The templates_c folder must be writable by the webserver, same with attachments and downloads. We recommend moving all writeable directories to a non-public location above your web root to prevent web based access and enhancing security. Please have a look at our documentation here regarding further securing WHMCS: https://docs.whmcs.com/Further_Security_Steps Please also note the WHMCS Requirements when installing WHMCS does list out the required folder permissions: https://docs.whmcs.com/Installing_WHMCS#Installing_WHMCS
  6. Please have a look at our detailed troubleshooting guide for this exact issue here: http://help.whmcs.com/m/troubleshooting/l/678235-troubleshooting-a-blank-page-oops-error-message If you are still having troubles, please feel free to open a ticket so one of our Technical Analysts can take a closer look!
  7. WHMCS Marcus

    Whmcs Slowest site i have ever seen

    I can confirm the slowness on your WHMCS installation as well. Please open a ticket so our team can take a look at this. This is not a speed at which WHMCS would normally operate and there are many factors that can contribute.
  8. WHMCS Marcus

    Redirect via htaccess

    While this topic would be best suited on a Wordpress forum, I would recommend utilizing a plugin for wordpress. I was able to find one via a quick Google search that appears to do what you would like, eliminating the need to manually mess with the htaccess file: https://wordpress.org/plugins/redirection/
  9. WHMCS Marcus

    Privacy Policy

    You can upload your privacy policy to your webserver wherever you would like. You can then link to it by editing your WHMCS template files found in the templates folder. The same goes for the Terms of Service checkbox if you wish to use this feature. You upload the TOS where you desire, then link to it per this documentation here: https://docs.whmcs.com/Ordering_Tab#Enable_TOS_Acceptance
  10. This is definitely a template issue. In this case, you can look at the file referenced to see what the line is that is causing the issue, however I would recommend reaching out to the developer of the template to inform them of this issue and see if they can provide a fix for you.
  11. WHMCS Marcus

    Updated 7.5.1 to 7.6 Beta errors

    This likely indicates an out of date htaccess file when you have Full Friendly Rewrites enabled. If Possible, Please go to Setup >> General Settings >> Friendly URLs Advanced Settings >> Rewrite File tab and ensure the WHMCS Rules section says Up To Date. If you are not able to do this, I have attached the default htaccess file that SHOULD be used in the root of your WHMCS installation. If you still get this error after replacing your htaccess file (remember to backup your old file by renaming it), please open a ticket here so we can investigate: https://www.whmcs.com/submit-a-ticket/ htaccess.txt
  12. This issue indicates the database did not fully upgrade. If you are still getting this error, navigate to the /install directory and you should be prompted to go through the upgrade process. Once that upgrade is done, you will need to remove the install folder but you should be back up and running. If you are still having troubles - please do submit a ticket and we'd be happy to look into this further: https://www.whmcs.com/support
  13. WHMCS Marcus


    Some additional information regarding the GDPR features introduced in version 7.5 can be found here: https://requests.whmcs.com/topic/expand-and-align-filters-for-mass-mail-and-product-mails-for-gdpr
  14. WHMCS Marcus

    Announcement Date stay in english

    I can confirm this feature is now completed for WHMCS version 7.5: https://requests.whmcs.com/topic/make-dates-on-announcements-translatable
  15. Unfortunately there is not currently a way to prevent those email notices from sending. You can, however, customize the content of the email that is sent to include a note for the client. How to do this is described in our Documentation found here: https://docs.whmcs.com/PayPal#Customising_Invoice_Emails_for_Subscriptions

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