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WHMCS Marcus

WHMCS Technical Analyst
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About WHMCS Marcus

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    WHMCS Technical Analyst

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  1. WHMCS Marcus

    Problem with Accepting an order

    Based on your screenshot, you are choosing to Run the Module Create however no server is selected. This is likely your error reason. You can also enable the Module Debug Log to confirm the error via the Utilities >> Logs >> Module Log screen, and attempt to accept again. Then browse back to that Module Log page to see the errors.
  2. WHMCS Marcus

    .js code some mistake

    Hey there! You may want to elaborate a bit more on what this code is supposed to do, and what it is currently doing (that makes it "broken"). The more details you provide, the better chances someone will be able to assist you 🙂
  3. WHMCS Marcus

    chicken or egg??

    @rangestech Brian is correct here. You must meet all of the system requirements listed before attempting the update: https://docs.whmcs.com/System_Requirements Ioncube v10.1 and beyond are backwards compatible, so you should be able to update to the System Requirements for v7.5 (with the exception of PHP 7.1 or PHP 7.2) and your current version will still run properly until at which time the upgrade could be performed.
  4. Version 1.0.0


    An issue has been identified in the 7.6.0 release - published on 31st July, 2018 - that causes slowness within the Admin Area
  5. WHMCS Marcus

    Many of the new fa fonts broken

    Unfortunately you are correct. While the grand majority of the stock templates were properly updated, it appears that a few were missed. As such, bug cases have been opened to have these corrected as soon as possible.
  6. WHMCS Marcus

    Domain sync cron

    That would be perfectly fine. Please have a look at the documentation published here regarding the new Domain Sync being integrated in the normal Cron, as well as the adjustments you can make: https://docs.whmcs.com/Crons#Domain_Sync_Cron
  7. Thanks for contacting WHMCS! The reason you receive the Module not found error is because no module is assigned to the product/service. WHMCS is designed to attempt to run a function once a service is renewed and because there is no module, there is no function. More information: https://docs.whmcs.com/Provisioning_Issues#Required_Product_Module_.27.27_Missing We really recommend setting these products up to use the AutoRelease module. This ensures that WHMCS has a module to work with, even if no action is required. Some logic was updated in v7.6 that resulted in this error now being fully logged, however this has been documented and suggested for quite some time.
  8. WHMCS Marcus

    Oops! Something went wrong (Again)

    Since errors are not displaying still, I would recommend ensuring the display_errors option is set to On in your php.ini file. If that still doesn't reveal the error, I would recommend opening up a Support Ticket so we can further assist you by looking directly at your installation.
  9. WHMCS Marcus

    Whmcs Slowest site i have ever seen

    If you have a license through a reseller, please submit a ticket via the Reseller Portal: https://www.whmcs.com/resellersupport
  10. I have not seen this issue appear intermittently before. I would recommend opening a ticket so one of our Technical Analysts can take a closer look. Please be sure to include WHMCS login details, and FTP/cPanel access as well as any URL's you've noticed this issue occur on.
  11. WHMCS Marcus

    WHMCS permission issues: php-fpm and chmod 755

    The templates_c folder must be writable by the webserver, same with attachments and downloads. We recommend moving all writeable directories to a non-public location above your web root to prevent web based access and enhancing security. Please have a look at our documentation here regarding further securing WHMCS: https://docs.whmcs.com/Further_Security_Steps Please also note the WHMCS Requirements when installing WHMCS does list out the required folder permissions: https://docs.whmcs.com/Installing_WHMCS#Installing_WHMCS
  12. Please have a look at our detailed troubleshooting guide for this exact issue here: http://help.whmcs.com/m/troubleshooting/l/678235-troubleshooting-a-blank-page-oops-error-message If you are still having troubles, please feel free to open a ticket so one of our Technical Analysts can take a closer look!
  13. WHMCS Marcus

    Whmcs Slowest site i have ever seen

    I can confirm the slowness on your WHMCS installation as well. Please open a ticket so our team can take a look at this. This is not a speed at which WHMCS would normally operate and there are many factors that can contribute.
  14. WHMCS Marcus

    Redirect via htaccess

    While this topic would be best suited on a Wordpress forum, I would recommend utilizing a plugin for wordpress. I was able to find one via a quick Google search that appears to do what you would like, eliminating the need to manually mess with the htaccess file: https://wordpress.org/plugins/redirection/
  15. WHMCS Marcus

    Privacy Policy

    You can upload your privacy policy to your webserver wherever you would like. You can then link to it by editing your WHMCS template files found in the templates folder. The same goes for the Terms of Service checkbox if you wish to use this feature. You upload the TOS where you desire, then link to it per this documentation here: https://docs.whmcs.com/Ordering_Tab#Enable_TOS_Acceptance

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