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By pjs32
Hi,
How do you prevent clients from renewing their domains at the prices set in the domain pricing table?
ie. The client bought the domain for $10.00 last year - their renewal price when they bought it was $10.00 but we have since decreased the renewal price for *new* domains to $8.00 - we do not want existing clients to be able to renew the domains they bought for $8.00
so the client should see the original price of their renewal cost -NOT the new cost for renewal via their client area.
Any way round this?
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By David Duarte
Hello there,
After a lot of thinking, here you have a template for the Upcoming Domain Renewal Notice that will cover all scenarios.
Subject: Domain {$domain_name} is due to expire in {$domain_days_until_expiry} days Dear {$client_name}, Domain {$domain_name} is due to expire in {$domain_days_until_expiry} days - {if $domain_do_not_renew eq "0"}Auto Renew On{else}Auto Renew Off{/if}. {if $domain_days_until_expiry eq "60"}{if $domain_do_not_renew eq "0"}As you have Auto Renew On, you will receive the renewal invoice 30 days before the expiration date.{else}If you would like to have the domain renewed, please access client area and turn On the Auto Renew option.{/if}{else}{if $domain_do_not_renew eq "0"}As you have Auto Renew On, you should have already received the renewal invoice. If you still didn't received the invoice, please contact our sales department. If you have already received the renewal invoice, please pay it as soon as possible to avoid the risk of domain expiration.{else}To renew the domain, please click on the following url {$domain_renewal_url}.{/if}{/if} {if $domain_days_until_expiry eq "7"}If domain {$domain_name} expires, the website and emails using this domain will no longer work.{/if} {if $domain_days_until_expiry eq "3"}If domain {$domain.name} expires, the website and emails using this domain will no longer work, and the domain may be available to be registered by someone else. WARNING: To renew an expired domain, when possible, you may have to pay a fee of up to $250.{/if}
Explanation
If you have configured the First Renewal Notice to be sent 60 days prior to the expiration date, and the customer has Auto Renew On, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 60 days - Auto Renew On.
As you have Auto Renew On, you will receive the renewal invoice 30 days before the expiration date.
If you have configured the First Renewal Notice to be sent 60 days prior to the expiration date, and the customer has Auto Renew Off, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 60 days - Auto Renew Off.
If you would like to have the domain renewed, please access client area and turn On the Auto Renew option.
If you have configured the Second Renewal Notice to be sent 30 days prior to the expiration date, and the customer has Auto Renew On, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 30 days - Auto Renew On.
As you have Auto Renew On, you should have already received the renewal invoice. If you still didn't received the invoice, please contact our sales department.
If you have already received the renewal invoice, please pay it as soon as possible to avoid the risk of domain expiration.
If you have configured the Second Renewal Notice to be sent 30 days prior to the expiration date, and the customer has Auto Renew Off, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 30 days - Auto Renew Off.
To renew the domain, please click on the following url {$domain_renewal_url}.
If you have configured the Third Renewal Notice to be sent 7 days prior to the expiration date, and the customer has Auto Renew On, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 7 days - Auto Renew On.
As you have Auto Renew On, you should have already received the renewal invoice. If you still didn't received the invoice, please contact our sales department.
If you have already received the renewal invoice, please pay it as soon as possible to avoid the risk of domain expiration.
If domain example.com expires, the website and emails using this domain will no longer work.
If you have configured the Third Renewal Notice to be sent 7 days prior to the expiration date, and the customer has Auto Renew Off, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 7 days - Auto Renew Off.
To renew the domain, please click on the following url {$domain_renewal_url}.
If domain example.com expires, the website and emails using this domain will no longer work.
If you have configured the Fourth Renewal Notice to be sent 3 days prior to the expiration date, and the customer has Auto Renew On, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 3 days - Auto Renew On.
As you have Auto Renew On, you should have already received the renewal invoice. If you still didn't received the invoice, please contact our sales department.
If you have already received the renewal invoice, please pay it as soon as possible to avoid the risk of domain expiration.
If domain example.com expires, the website and emails using this domain will no longer work, and the domain may be available to be registered by someone else.
WARNING: To renew an expired domain, when possible, you may have to pay a fee of up to $250.
If you have configured the Fourth Renewal Notice to be sent 3 days prior to the expiration date, and the customer has Auto Renew Off, here you have the content he will receive on that Notice:
Dear Customer Name,
Domain example.com is due to expire in 3 days - Auto Renew Off.
To renew the domain, please click on the following url {$domain_renewal_url}.
If domain example.com expires, the website and emails using this domain will no longer work, and the domain may be available to be registered by someone else.
WARNING: To renew an expired domain, when possible, you may have to pay a fee of up to $250.
I hope that this will be useful for someone.
Best regards,
David Duarte
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By ScottN
Sorry for the newbie question. I'm migrating to WHMCS from another billing system and have a question about the domain renewal process. My requirements:
I would like customers to receive an invoice for domain renewals, unless they have chosen not to renew the domain.
I would like the renewal invoice to be sent out 30 days before expiration.
I would like the customer to have 30 days to pay the invoice.
I'm trying to find the right settings to make this happen:
Under Automation Settings > Billing Settings > Advanced Settings, I see "Domain Settings: Enter the number of days before the renewal date to generate invoices for domain renewals below: __ (Leave blank to use default setting)". It would seem prudent to enter 30 here.
Under General Settings > Domains, I see "Sync Next Due Date: Enable - Number of Days to Set Due Date in Advance of Expiry: __" -- should I also put 30 here?
I am open to opinions/suggestions on better ways to handle Domain Renewals!
- Scott
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By com2
Under the Administrator Client Domain tab I find in the Management Tools section the option Disable Auto Renew. Is this a WHMCS feature that invoices are no longer automatically sent for renewal of the chosen domain? Or is this to deactivate the Registrar's Auto Renew feature (when supported)? Or is it both? I fact I would like WHMCS to send out invoices in time for domain renewal. At the same time I do not want to use my Registrar's Auto renewal function, because I want WHMCS to control the renewal process.
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By gbotica
I am trying to improve the content in my domain reminder emails, and I note the existence of this template tag: {$domain_do_not_renew} -- it would be great to include this in the reminder emails (seems odd that it is not already included!)
How can I test the actual output of this tag in certain circumstances? For example, could I use it like this:
{if $domain_do_not_renew}Domain Auto-renew DISABLED{else}Domain Auto-renew ENABLED{/if}
Or, does this tag not output a boolean?
Also, the domain renewal email template contains some variations, depending on whether there is multiple or single domains due for renewal (I can't find any reference to the $expiring_domains tag any where!). How would I implement the above into the looped instances below? Would $domain_do_not_renew still be available in the loops? Would it be {$domain.domain_do_not_renew}?
{if $expiring_domains} {foreach from=$expiring_domains item=domain}{$domain.name} - {$domain.nextduedate} ({$domain.days} Days) {/foreach} {elseif $domains}{foreach from=$domains item=domain}{$domain.name} - {$domain.nextduedate} {/foreach} {else}{$domain_name} - {$domain_next_due_date} ({$domain_days_until_nextdue} Days){/if}
Any assistance greatly appreciated.
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Just found this thread: http://forum.whmcs.com/showthread.php?105031-Domain-Auto-renew-status
Looks like maybe it would be $domain.autorenew
Can anyone confirm whether this will work?
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