ScottN

@aegisdesign when you say you have Grace/Redemption enabled, do you mean you have "Domain Grace and Redemption Fees" set to "Enabled" under General Settings > Domains ? How about under Setup > Products/Services > Domain Pricing... under Bulk Management, is that all blank (mine is)... then, if you click the GEAR icon next to any TLS, do you have anything entered, other than the default days and 0.00 fee, for Grace and Redemption Period? Personally, I don't want to do anything with Grace Period or Redemption fees... I'd love for domain renewal invoices to be automatically cancelled after the Grace Period ends, and be done with it. If anyone has any tips on how to accomplish that, I'm all ears. - Scott

Unfortunately, the ServerPing option was never mentioned in this thread, so I never got a chance to try it... I wound up purchasing the UnBan Center for WHMCS module from https://www.modulesgarden.com/products/whmcs/unban-center -- I have been super happy with it. Install was easy and it works great for our customers. - Scott

WHMCS Tech Support confirmed that this is expected behavior: What's odd is that the problem didn't start happening until I clicked "Disabled". I put it back to "Enabled" to stop the problem. This is the opposite of what WHMCS Tech Support has indicated above. We already delete domain renewal invoices after 30 days manually, so we don't really need this feature, which is why I clicked "Disabled", causing all these problems. I will be responding to WHMCS to ask them why the problem started when I disabled the feature, when their response indicates that it would have only happened when it is Enabled. By the way, after I changed it back to Enabled, it stopped cancelling invoices for expired domains (whew!) - Scott

A very smart sysadmin friend of mine suggested that maybe the new "Domain Grace and Redemption Fee" feature might be causing this. Under Setup > Domains, there is a new setting "Domain Grace and Redemption Fees". I had recently set this to "Disabled" since I work with customers personally, should they have an expired domain that has gone into RGP, that they wish to recoever (I do not want to automate this feature). I've attached a screen shot of that setting. I'm going to re-enable this, and see if my problem goes away. - Scott

I had documented another cancelled invoice, but on this one, the customer DID log in and do their own 5 year renewal, so the 1 year auto invoice was properly cancelled -- deleting this comment from this thread). WHMCS Staff, feel free to delete this post.

I have opened a ticket on this, Ticket IKU-483961. I dug into one of the cancelled invoices... the customer had not logged in since March of LAST YEAR, so this user definitely did not cancel the invoice. Reviewing the Log for this user does not show any log entries for our staff, so our staff did not do this, either. The Log only shows the invoice being automatically created 1 month before expiration (which is how we want it), and it shows the invoice being emailed to the customer. No other entries. Where/why/how it got cancelled is a mystery. - Scott

Bertie, I have had this happen twice in the last two days, since upgrading to version 7.5.1. I believe this is a bug, but you know how difficult it is to prove a bug to WHMCS. I don't have enough data yet to approach them, sadly. But just know... it's not just you!! - Scott

Thanks, Nate. I've implemented it. Now "Email, SSL" is gone, so that is good, but I was hoping it would display the actual tags that I have set for the article. {if $kbarticle.tags } <li><i class="fa fa-tag"></i> {$kbarticle.tags}</li> {/if} Since I get nothing... it must mean that $kbarticle.tags for me must be empty? Maybe when I upgrade, it will magically work. - Scott

Thanks, Nate! Unfortunately, I'm still on 7.2.3. I'm glad to know that this might be fixed if I upgrade. Can you tell me what the fix is? Does it just remove the tags from that spot? Or, does it actually display the tags entered on the KB Article during its creation? - Scott

At the bottom of every Knowledgebase Article, there is a tag symbol, and then two tags "Email, SSL". It doesn't matter what real tag I have added for the article, it only shows "Email, SSL" for every article. I have read the documentation on Knowledge Base Tags, but it only talks about the tag cloud (which seems to work OK) but not this end-of-article list of tags. Any pointers on either removing this, or fixing it so it shows the real tags assigned to the article, would be greatly appreciated! - Scott

@davet what's the latest on this? - Scott

Thanks, Brian. Ugh, I was afraid of this. I didn't know anything about this, so the "you as an admin should have done..." makes no sense. The customer simply wanted to put a card on file, so their bill get paid automatically. How would a customer possibly know to dig through their profile to find some payment setting. I suppose I'll have to hack the "manage credit card" page to put some type of notice that "This card is meaningless and will never be used, unless you dig through your Account Profile and find some payment setting and switch it to 'credit card'" I'm probably the only one that wants a card on file to be used IN ALL CASES, if a bill is due, and hasn't been paid via any other means. I just don't understand why the rest of the WHMCS community would want the system to act like this. If a customer's bill is due, and they have a card on file, who cares what other payment methods were used in the past (PayPal or Check)... if the client puts a card on file, and they have a bill due, we should have the option to force the use of that card to get the bill paid. Time for a feature request that nobody will vote for and won't be implemented. - Scott

Scenario: Years ago, Customer orders a domain and hosting, and used PayPal to pay for the hosting. Every year, they login and pay the renewal invoices for the domain and hosting with PayPal (not using a PayPal subscription -- they login and do manual payments). Now, they decide they want to stop using PayPal and start using a Credit Card... so they go to My Account > Manage Credit Card, and they ADD a Credit Card to their account. The due date rolls around for their domain and hosting renewal invoices... Sadly, the customer's invoices remain unpaid, their domain expires, and customer is upset. They put a credit card on file, but it is not used??? How can I fix this? Is there a setting somewhere that I can tell WHMCS to use a credit card on file, if there is an invoice due... no matter what previous payment method was selected? - Scott

Thanks @WHMCS John. Not having any luck, unfortunately. I made .com, .net, .biz, .us and .info my Spotlight TLDs, made them "hot" and saved. I then tried to register a name: dotcomdomainpeople.com. It told me it is available, and I see the new boxes under that, to show me availability for .com, .net, .biz, .us and .info. But it keeps giving me these silly domain suggestions that nobody would ever want: dotcomdomainpeople.space dotcomdomainpeople.design dotcomdomainpeople.club dot-com-domain-people.space dot-com-domain-people.design dot-com-domain-people.club dotcomdomainpeople.bike dot-com-domain-people.bike dotcomdomainperson.space dotcomdomainperson.design Can you tell me how to turn off this "Suggested Domain" feature? I only see that it can be limited to 10, but not 0 or off. Since it's offering ridiculously stupid TLD options, I might as well save the embarrassment and just disable the suggestions. - Scott

I'm having a similar problem. I have a customer that has the business name of "Choice Security". If he comes to my site and tried to register 'choicesecurity.com", it says it's taken, and it gives these silly suggestions: choicesecurity.design choicesecurity.bike choicesecurity.space choicesecurity.club choice-security.design choice-security.bike choice-security.space choice-security.club choiceinsurance.design choiceinsurance.bike However, much more appropriate options like choicesecurity.biz or choice-security.com are available. Why would we suggest they get choice-security.bike, when choice-security.COM is available? I might as well turn off 'Suggested Domains" if it's going to give such stupid suggestions. Isn't there a way to weight it so it tries more popular TLDs first? - Scott