tickets created long after the email

[WizTech]

For some reason I'm getting the emails (as these are forwarded to my regular email address) long before the ticket replies show up in the ticket. I have few people that create tickets and this one customer has always had an issue with me getting those forwarded emails. Now I get the email but the ticket doesn't show the reply for a long time. Right now the email is 2 hours old. The last one finally did show  up later.  I do have piping set up correctly and it was working before.  There is nothing in my Ticket Mail Import Log since I upgraded back in July. Obviously something is still not right but I can't imagine what. The cron job is set up to run every 5 minutes.  I do seem to be getting the new ticket created notices (that's what wasn't happening before with this one customer). 

[WHMCS ChrisD]

Hi WizTech,

Just to clarify are you using POP3 importing or piping, just so I can provide the right guidence.

[WizTech]

piping  - had to reset up everything after that update.  FYI, the ticket has not posted yet so even my one thought on this has proved incorrect. I don't understand why there has been so much issue with his emails at all.