Support Tickets - Search/Filter

[isixhosting]

Hi,

 

if I try to find some old tickets which contain a word (e.g. spam) I get "No Records Found".

 

Is that a bug?

 

[brian!]

if I try to find some old tickets which contain a word (e.g. spam) I get "No Records Found".

Is that a bug?

https://forum.whmcs.com/showthread.php?113854-What-does-the-Filter-Search-tickets-actually-do&p=461710#post461710

 

At present it searches the ticket subject and the contents of the first message in the ticket.

so if 'spam' is in the opening message, it should find it - if it's in a reply, it won't.

 

later in that thread you will find that I posted a quick report that can be used to search ticket replies.

[isixhosting]

Hi Brian, thank you for the answer. Just uploaded the file to the /modules/report/ folder, but it's not there in the admin area under search function.

 

[AffordableDomainsCanada]

Its a Report

 

Goto Reports >> Other >> Other >> Brians Ticket Search

[isixhosting]

Great! Thanks @ Brian & Jason!

[AffordableDomainsCanada]

+10 for Brian!