ENOM and Domain Reminder Settings

[kran]

Enom is to maintain compliance with ICANN regulations. Those responsibilities extend to our channel partners as explained within your reseller agreement with Enom. To ensure we maintain compliance with ICANN's 2013 RRA as of February 1st, 2015, eNom will begin sending out domain renewal notices to domain name registrants on behalf of all resellers. This applies to all Enom reseller partners.

 

Enom is asking:

 

A minimum of two notifications are required approximately 1 month and 1 week prior to expiration. If a domain expires, one additional notice with renewal instructions is required within 5 days after the expiration date.

 

We placed for the firs and second reminders values as: 30, 5 before expire, but for "after expire" can we place values as -5 in Domain Reminder Settings so it will send a reminder 5 days after expiration?

[kran]

Any one knows about this?

[hooter]

Hello,

 

A search of the forums using "enom reminder" yielded these results among others:

 

http://forum.whmcs.com/showthread.php?96323-eNom-Reseller-Renewal-Information&highlight=enom+reminder

http://forum.whmcs.com/showthread.php?73910-eNom-Changes-being-enforced-by-ICANN-regarding-expiring-domains&highlight=enom+reminder

[WHMCS John]

Hi,

Matt made a blog post regarding this before Christmas: http://blog.whmcs.com/?t=96330

[malfunction]

Hi,

Matt made a blog post regarding this before Christmas: http://blog.whmcs.com/?t=96330

Which says "...and further details of how to perform the opt-out process as a WHMCS user will be provided in due course"; so where would those further details be found, now that we have less than a week to request an opt-out?

[scurrell]

Which says "...and further details of how to perform the opt-out process as a WHMCS user will be provided in due course"; so where would those further details be found, now that we have less than a week to request an opt-out?

 

We were wondering the same thing...

[blakeh]

Also wondering the same thing.

[malfunction]

Good to know WHMCS are on top of things as usual

[PascM]

Read here: http://forum.whmcs.com/showthread.php?96323-eNom-Reseller-Renewal-Information/page2&highlight=enom+reminder

[malfunction]

Thanks for that, I had seen that thread and while it is of some help to read of others' compliance experiences, these requirements cannot be fully addressed by WHMCS at this time. For example (as was pointed out several times in the other thread) there is no provision to send mail out after expiration, nor is it possible to send mail to the registrant. The response from WHMCS? <crickets>

[malfunction]

For those interested I opened a ticket as there was zero response in any of the threads on this subject. I was advised that although there is an internal development case already open for this (CORE-8185), nothing is ready and there's no timeline for implementation. So it appears the promised guidance is not coming and the necessary changes will be here sometime/maybe/never. Just another fail.

[Matt]

As mentioned in my blog post a couple of weeks ago, we have been working very closely with eNom to make sure we fully address this. As is often the case however, we weren't aware of this change as far in advance as we would have liked. Nevertheless, I can confirm that the next release of WHMCS will be fully compliant with the new ICANN requirements and ensure domain providers using WHMCS can opt-out and handle the domain renewals notice process internally through WHMCS in a fully compliant way.

 

In order to do this we are implementing the following changes:

 

1. The default domain expiry email notice sending rules will be setup as per ICANN rules

2. It will be possible to configure separate email templates to be used for before and after the domain expiry date passes

3. Renewal notices will be sent to the domain registrant contacts email address (sending them to the clients profile email address is not enough)

4. A log will be kept of what domain renewal notices have been sent and when, with the ability to easily provide this to ICANN or a domain registrar upon request

 

If you have any further questions, please open a ticket and a member of our team will be able to put you in touch with someone who can answer your questions.

 

Matt