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Service suspended but invoice paid


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Problem Description: On a recurring monthly payment, it seems like even though a user keep paying his invoice at time, WHMCS suspend the account and send customer suspension notice email. It seems that we are experiencing what I call an dis-synchronization between the actual service and the invoicing cycle.


Cause: I would not be able to describe exactly why that particular account having this issue but I know for a fact that some manual intervention has been done on the account by our rep back in the days. We just enable the option to not suspend until 2015 - but as you know this is not a good practice for the long term. I am sorry I cannot provide more information on the exact cause.


Question: Is there a way to resynchronise the invoice and the recurrent service so WHMCS won'T disregard the payment and keep the service active?


Hope my explanation are clear enought.




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