Service suspended but invoice paid

[didier1]

Hello,

 

Problem Description: On a recurring monthly payment, it seems like even though a user keep paying his invoice at time, WHMCS suspend the account and send customer suspension notice email. It seems that we are experiencing what I call an dis-synchronization between the actual service and the invoicing cycle.

 

Cause: I would not be able to describe exactly why that particular account having this issue but I know for a fact that some manual intervention has been done on the account by our rep back in the days. We just enable the option to not suspend until 2015 - but as you know this is not a good practice for the long term. I am sorry I cannot provide more information on the exact cause.

 

Question: Is there a way to resynchronise the invoice and the recurrent service so WHMCS won'T disregard the payment and keep the service active?

 

Hope my explanation are clear enought.

 

Regards,

Didier

[Kian]

Hi

 

Just fix the Next Due Date of the product and ensure that it has the right Billing Cycle.

[didier1]

Thanks, I fixed both accounts using your recommendation. Will follow the next CRON job to see if it does the trick.

 

If this is my last post on the Thread means that it worked.

 

Cheers.

D