Sohan Posted April 26, 2008 Share Posted April 26, 2008 I think when we can afford it, we will go with liveperson again. Until then we're using Kayako. 0 Quote Link to comment Share on other sites More sharing options...
ravishg Posted April 27, 2008 Share Posted April 27, 2008 My votes for Live Person again if you can afford it. Else go for your hosted solution like Kayako or phplivehelp. 0 Quote Link to comment Share on other sites More sharing options...
bin_asc Posted April 27, 2008 Share Posted April 27, 2008 Liveperson.com. 0 Quote Link to comment Share on other sites More sharing options...
directhostinguk Posted April 27, 2008 Share Posted April 27, 2008 Could try SmarterTrack 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted April 30, 2008 Share Posted April 30, 2008 Exploit - Honestly have no idea Well, it can be transferred to your domain and all the details in the client area can be changed to apart from the username, I'll take it. 0 Quote Link to comment Share on other sites More sharing options...
victor12 Posted May 4, 2008 Share Posted May 4, 2008 We are using Live Person and it's the best I've used so far. 0 Quote Link to comment Share on other sites More sharing options...
Sohan Posted May 4, 2008 Share Posted May 4, 2008 We are using Live Person and it's the best I've used so far. It's the best I've used also, but the most costly one also. 0 Quote Link to comment Share on other sites More sharing options...
ur Posted May 5, 2008 Share Posted May 5, 2008 Although we've been using PHPLive for years, we originally had HumanClick, then has also tried LivePerson years ago. I would be interested in more feedback from users (rather than...oh it's the best). For anyone interested in PHPLive, it is very flexible, provides full readable source, but does have some downsides... namely: you do need to do a few easy fixes for XSS issues, and harden it, but you can also add features to it and is ideal if you want complete control. Also it's no longer actively developed, but has nearly, if not all features that LivePerson has. We tried LP a few years back and I was left with a few stale tastes of their java or js crashing older browsers, and the overall cost, even though recently (12/07) they quoted $350/mo for 5 users, which is apparently a very good deal for LP. Any constructive comments on LP ? 0 Quote Link to comment Share on other sites More sharing options...
Sohan Posted May 5, 2008 Share Posted May 5, 2008 Although we've been using PHPLive for years, we originally had HumanClick, then has also tried LivePerson years ago. I would be interested in more feedback from users (rather than...oh it's the best). For anyone interested in PHPLive, it is very flexible, provides full readable source, but does have some downsides... namely: you do need to do a few easy fixes for XSS issues, and harden it, but you can also add features to it and is ideal if you want complete control. Also it's no longer actively developed, but has nearly, if not all features that LivePerson has. We tried LP a few years back and I was left with a few stale tastes of their java or js crashing older browsers, and the overall cost, even though recently (12/07) they quoted $350/mo for 5 users, which is apparently a very good deal for LP. Any constructive comments on LP ? LP has the best user interface in my opinion, no extra windows opening etc. Also, nag them down for a 50% coupon saying your 'friend' has it. $250 for 5 0 Quote Link to comment Share on other sites More sharing options...
ur Posted May 8, 2008 Share Posted May 8, 2008 Sohan, it's interesting that you're using Kayako SupportSuite 0 Quote Link to comment Share on other sites More sharing options...
jsi Posted May 8, 2008 Share Posted May 8, 2008 I prefer Live Agent from qualityunit http://www.qualityunit.com/liveagent/ It has most of what all the others have, except I dont like the monthly billing from the others. This one is a bit cheaper and does all the same. Not to mention that they have great support and integrations. 0 Quote Link to comment Share on other sites More sharing options...
Sohan Posted May 18, 2008 Share Posted May 18, 2008 I prefer Live Agent from qualityunithttp://www.qualityunit.com/liveagent/ It has most of what all the others have, except I dont like the monthly billing from the others. This one is a bit cheaper and does all the same. Not to mention that they have great support and integrations. Do they have any kind of application or is it just web based? 0 Quote Link to comment Share on other sites More sharing options...
ljesh Posted October 20, 2008 Share Posted October 20, 2008 I'm in a doubt... PHP Live! or Live Help Messenger? 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted October 20, 2008 Share Posted October 20, 2008 its the old saying, engage brain before mouthJust to be accurate, it is actually 'Engage brain before putting mouth in gear'. 0 Quote Link to comment Share on other sites More sharing options...
DeadBeet Posted October 20, 2008 Share Posted October 20, 2008 http://www.LiveZilla.com is awesome! Try it! 0 Quote Link to comment Share on other sites More sharing options...
BubbleRack Posted October 20, 2008 Share Posted October 20, 2008 I've been experimenting with livezilla, Haven't used it in a production environment yet but it does look good 0 Quote Link to comment Share on other sites More sharing options...
carlsilver Posted October 20, 2008 Share Posted October 20, 2008 we use Kayako SupportSuite which includes Kayako LiveResponse http://www.kayako.com 0 Quote Link to comment Share on other sites More sharing options...
panacheweb Posted October 20, 2008 Share Posted October 20, 2008 we use Kayako SupportSuite which includes Kayako LiveResponse http://www.kayako.com so would alot of people, but they are just looking for a quick and dirty solution 0 Quote Link to comment Share on other sites More sharing options...
arabtouch Posted October 21, 2008 Share Posted October 21, 2008 The best one that I have tried is Live Zilla FANTASTIC http://www.livezilla.com/ Also its free 0 Quote Link to comment Share on other sites More sharing options...
InterServed Posted October 21, 2008 Share Posted October 21, 2008 The best one that I have tried is Live Zilla FANTASTIC http://www.livezilla.com/ Also its free I second that. 0 Quote Link to comment Share on other sites More sharing options...
mediademon Posted October 21, 2008 Share Posted October 21, 2008 Wow - LiveZilla is ace (and free!) 0 Quote Link to comment Share on other sites More sharing options...
swg Posted October 21, 2008 Share Posted October 21, 2008 ProvideSupport....could not be happier 0 Quote Link to comment Share on other sites More sharing options...
nielsenj Posted October 21, 2008 Share Posted October 21, 2008 +1 For Kayako here.. It's simply a monster providing you with everything you need aside from a smaller install 0 Quote Link to comment Share on other sites More sharing options...
Peter Posted October 21, 2008 Share Posted October 21, 2008 Livezilla is AWESOME! 0 Quote Link to comment Share on other sites More sharing options...
mediademon Posted October 21, 2008 Share Posted October 21, 2008 ProvideSupport....could not be happier What about if it was free, surely that would make you a bit happier? 0 Quote Link to comment Share on other sites More sharing options...
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