edumac Posted March 17 Share Posted March 17 After upgrading to version 8.9, when I select an invoice and credit a payment manually, the system credits the payment to the customer's account but does not send the payment confirmation email to the customer. In the Email tab of that client, the email that should have been sent does not appear either. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 19 WHMCS Support Manager Share Posted March 19 Hi @edumac, Can you provide some step-by-step replications steps for this please? For example, which interface are you using? Are you adding a credit or applying a transaction etc? 0 Quote Link to comment Share on other sites More sharing options...
edumac Posted March 19 Author Share Posted March 19 Hi, I think I already explained the procedure I perform. What do you not understand? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 19 WHMCS Support Manager Share Posted March 19 Hi @edumac, Is this the Add Payment tab, or the Credit tab? Which admin theme are you using? 0 Quote Link to comment Share on other sites More sharing options...
edumac Posted March 19 Author Share Posted March 19 Hi, I attach a screenshot Regards 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 19 WHMCS Support Manager Share Posted March 19 Hi @edumac, Thanks for the screenshot. So this is the "Add Payment" tab. Please follow the steps in this guide to identify the underlying error: https://help.whmcs.com/a/1312423-an-error-occurred-while-communicating-with-the-server-please-try-again#php-fatal-error 0 Quote Link to comment Share on other sites More sharing options...
MattWServices Posted March 27 Share Posted March 27 Just come here searching to report this myself. I'm seeing the exact same issue. If I mark in invoice as paid, an email confirmation doesn't get automatically sent. I have to go back, and manually click the "Send Email" button. This has only started since updating to 8.9.0 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted March 27 Share Posted March 27 (edited) Hi. Checking, and same issue here since upgrading yesterday. Maybe it's related with this other bug I was reporting: Because if I generate invoice through a Stripe charge, e-mail is sending well and data is registering OK too. So I think both bugs could be related... Edited March 27 by donostiarra 0 Quote Link to comment Share on other sites More sharing options...
kennerty Posted April 2 Share Posted April 2 I'm have a similar issue since updating to 8.9, but the payment isn't even being added. The "Add Payment" button changes to a loading button and spins forever. 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted April 2 Share Posted April 2 (edited) 5 minutes ago, kennerty said: I'm have a similar issue since updating to 8.9, but the payment isn't even being added. The "Add Payment" button changes to a loading button and spins forever. Can you open your developer tools and open the Console. Press the button and show us if there are any errors. If not, open the network tab in the developer tools and switch to Fetch/XHR. Press the button and see if the response for either requests mentions anything indicating the issue. Edited April 2 by leemahoney3 0 Quote Link to comment Share on other sites More sharing options...
Dkuzik Posted April 3 Share Posted April 3 (edited) I am having same issue. Adding payment manually, going to invoice add payment. Payment confirmation checked. No email. Using bend admin theme. whmcs 8.9 php 7.4 no email sent according to logs I will try inspect but usually do payments via cellphone, so will need a chance to do on laptop Edited April 3 by Dkuzik 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted April 3 Share Posted April 3 14 hours ago, Dkuzik said: I am having same issue. Adding payment manually, going to invoice add payment. Payment confirmation checked. No email. Using bend admin theme. whmcs 8.9 php 7.4 no email sent according to logs I will try inspect but usually do payments via cellphone, so will need a chance to do on laptop Check the activity log also, if an email fails to send it wont log on the clients profile but will leave an entry in the activity log (should mention the email address) 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted April 4 Share Posted April 4 (edited) There is not any error in activity log either. Not sending e-mail, and not error. Nothing in console in browser. Later, sending it manually, it works OK. So, since upgrade, I need to add the payments, and later send the notification manually for each payment. Still not sure if it's related to this bug, also adding manual payments: https://whmcs.community/tags/CORE-19178/ Maybe @WHMCS John can confirm this. Thanks. Edited April 4 by donostiarra 0 Quote Link to comment Share on other sites More sharing options...
ahdonline Posted April 8 Share Posted April 8 We are having this similar issue we are adding a manual payment via the add payment tab the button just spins until we stop it. We have refreshed the page, tried a different browser and restarted the server with no fix. 0 Quote Link to comment Share on other sites More sharing options...
ahdonline Posted April 8 Share Posted April 8 After changing my theme back to blend from Lara it works fine. You. might try this and report back. 0 Quote Link to comment Share on other sites More sharing options...
Dkuzik Posted April 8 Share Posted April 8 On 4/04/2024 at 3:28 AM, donostiarra said: There is not any error in activity log either. Not sending e-mail, and not error. Nothing in console in browser. Later, sending it manually, it works OK. So, since upgrade, I need to add the payments, and later send the notification manually for each payment. Still not sure if it's related to this bug, also adding manual payments: https://whmcs.community/tags/CORE-19178/ Maybe @WHMCS John can confirm this. Thanks. This is exactly my issue. No errors. Works with add funds. Blend template. 0 Quote Link to comment Share on other sites More sharing options...
MattWServices Posted April 25 Share Posted April 25 I only have the Blend theme, and I'm still getting this issue after updating to 8.10.1 0 Quote Link to comment Share on other sites More sharing options...
Dkuzik Posted April 27 Share Posted April 27 On 25/04/2024 at 1:14 AM, MattWServices said: I only have the Blend theme, and I'm still getting this issue after updating to 8.10.1 Same here. 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted Tuesday at 09:02 AM Share Posted Tuesday at 09:02 AM Same here, after upgrading to 8.10.1, still bug is present since 8.9. No answer from @WHMCS John or anybody here either... Using default theme. 0 Quote Link to comment Share on other sites More sharing options...
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