Does not send email when manually crediting a payment

[edumac]

After upgrading to version 8.9, when I select an invoice and credit a payment manually, the system credits the payment to the customer's account but does not send the payment confirmation email to the customer.
In the Email tab of that client, the email that should have been sent does not appear either.

[WHMCS John]

Hi @edumac,

Can you provide some step-by-step replications steps for this please?

For example, which interface are you using? Are you adding a credit or applying a transaction etc?

[edumac]

Hi,

I think I already explained the procedure I perform. What do you not understand?

[WHMCS John]

Hi @edumac,

Is this the Add Payment tab, or the Credit tab?

Which admin theme are you using?

[edumac]

Hi,

I attach a screenshot

Regards

[WHMCS John]

Hi @edumac,

Thanks for the screenshot. So this is the "Add Payment" tab.

Please follow the steps in this guide to identify the underlying error: https://help.whmcs.com/a/1312423-an-error-occurred-while-communicating-with-the-server-please-try-again#php-fatal-error
 

[MattWServices]

Just come here searching to report this myself. I'm seeing the exact same issue. 

If I mark in invoice as paid, an email confirmation doesn't get automatically sent. I have to go back, and manually click the "Send Email" button. This has only started since updating to 8.9.0

[donostiarra]

Hi. Checking, and same issue here since upgrading yesterday.

Maybe it's related with this other bug I was reporting:

Because if I generate invoice through a Stripe charge, e-mail is sending well and data is registering OK too. So I think both bugs could be related...

Edited March 27, 2024 by donostiarra

[kennerty]

I'm have a similar issue since updating to 8.9, but the payment isn't even being added. The "Add Payment" button changes to a loading button and spins forever.

[leemahoney3]

5 minutes ago, kennerty said:

I'm have a similar issue since updating to 8.9, but the payment isn't even being added. The "Add Payment" button changes to a loading button and spins forever.

Can you open your developer tools and open the Console. Press the button and show us if there are any errors.

If not, open the network tab in the developer tools and switch to Fetch/XHR. Press the button and see if the response for either requests mentions anything indicating the issue.

Edited April 2, 2024 by leemahoney3

[Dkuzik]

I am having same issue.  Adding payment manually, going to invoice add payment.  Payment confirmation checked.  No email.  Using bend admin theme.  whmcs 8.9 php 7.4

no email sent according to logs

I will try inspect but usually do payments via cellphone, so will need a chance to do on laptop

Edited April 3, 2024 by Dkuzik

[leemahoney3]

14 hours ago, Dkuzik said:

I am having same issue.  Adding payment manually, going to invoice add payment.  Payment confirmation checked.  No email.  Using bend admin theme.  whmcs 8.9 php 7.4

no email sent according to logs

I will try inspect but usually do payments via cellphone, so will need a chance to do on laptop

Check the activity log also, if an email fails to send it wont log on the clients profile but will leave an entry in the activity log (should mention the email address)

[donostiarra]

There is not any error in activity log either. Not sending e-mail, and not error. Nothing in console in browser.  Later, sending it manually, it works OK. So, since upgrade, I need to add the payments, and later send the notification manually for each payment.

Still not sure if it's related to this bug, also adding manual payments: https://whmcs.community/tags/CORE-19178/

Maybe @WHMCS John can confirm this.

Thanks.

Edited April 4, 2024 by donostiarra

[ahdonline]

We are having this similar issue we are adding a manual payment via the add payment tab the button just spins until we stop it.  We have refreshed the page, tried a different browser and restarted the server with no fix.

[ahdonline]

After changing my theme back to blend from Lara it works fine.  You. might try this and report back.

[Dkuzik]

On 4/04/2024 at 3:28 AM, donostiarra said:

There is not any error in activity log either. Not sending e-mail, and not error. Nothing in console in browser.  Later, sending it manually, it works OK. So, since upgrade, I need to add the payments, and later send the notification manually for each payment.

Still not sure if it's related to this bug, also adding manual payments: https://whmcs.community/tags/CORE-19178/

Maybe @WHMCS John can confirm this.

Thanks.

This is exactly my issue. No errors. Works with add funds. Blend template.

[MattWServices]

I only have the Blend theme, and I'm still getting this issue after updating to 8.10.1

[Dkuzik]

On 25/04/2024 at 1:14 AM, MattWServices said:

I only have the Blend theme, and I'm still getting this issue after updating to 8.10.1

Same here.  

[donostiarra]

Same here, after upgrading to 8.10.1, still bug is present since 8.9. No answer from @WHMCS John or anybody here either... Using default theme.

[Joo32]

Same issue.

The difference is that we have 3 payment methods on whmcs. 2 of those work, and 1 does not!

 

We look forward to hearing from WHCMS!

[Joo32]

Be responsible! @WHMCS John
the issue was reported 50 days ago and you still have no solution!

This is not a free software boys! we are paying +$500/mo for this WHMCS license to have better support!

Edited May 8, 2024 by Joo32

[Damo]

We are also experiencing this issue.

When adding a payment via the payment tab, the payment receipt email is not sent.  The checkbox is ticked that reads: "Check to Send Confirmation Email".

There is no attempt to send an email.  It must be sent manually.

 

Something else we have noticed is that once as invoice is cancelled you can not send a canceled invoice email.  The option to select any email template and the send button are disabled.

 

@WHMCS John can you please provide an update, and hopefully a bug number that we can check of the next maintenance list.

[cre8tive]

Same here. And I thought it was my server's problem, but all other emails (payment reminders, invoice created, etc.) are being sent with no problem whatsoever. We're using six theme.

[WHMCS John]

Hi all,

Can you please click the "Manage Invoice" button before clicking the Add Payments tab to add payment to the invoice.

Please let me know if this works-around the issue.

[Joo32]

@WHMCS John

Yes, this way it works and send email.
But the actual problem is that when we add payment through callback file ro internal API, it does not send email neither. (as we were doing on previous update(8.1), nothing changed)
Alos, sendemail API does not work for invoices as well:

localAPI('SendEmail', [
        'messagename' => 'Invoice Payment Confirmation',
        'id' => $invoiceId,
        'customtype' => 'invoice',
    ]);

 

This should work, but it does not.

Edited May 16, 2024 by Joo32