kipperjp Posted December 3, 2021 Share Posted December 3, 2021 (edited) I don't understand this. Why can't the profile owner reset password but a user can? Seems like a user who is a different contact from the profile is the owner of the account? This make no sense to me. How do I add the profile owner to the users list in a customers account so that they too can reset their password if needed. Especially now that we have no way to reset it for them. If I try and invite to associate user, the email does not come up in the list even though that email is in the account profile. Edited December 3, 2021 by kipperjp 0 Quote Link to comment Share on other sites More sharing options...
bear Posted December 3, 2021 Share Posted December 3, 2021 Remember, people asked for this (or so WHMCS says). 😉 0 Quote Link to comment Share on other sites More sharing options...
kipperjp Posted December 3, 2021 Author Share Posted December 3, 2021 I have a customer who is on the profile but not a user and he can no longer log in. I can't figure out how to add him to the users list. 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted December 3, 2021 Share Posted December 3, 2021 Highly requested, allegedly 🤣 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted December 3, 2021 Share Posted December 3, 2021 5 hours ago, kipperjp said: I don't understand this. Why can't the profile owner reset password but a user can? Seems like a user who is a different contact from the profile is the owner of the account? Err, wait what? Under the Client's summary page -> Users tab in your WHMCS admin, there is a user with "Owner" next to the name, correct? That user should be able to login to the client area and go to the account menu -> Change Password. That owner should match the account profile, however, looks like the user's name and email address do not update the user's name and email when updating the profile via the admin -- and likely via API / class calls. 0 Quote Link to comment Share on other sites More sharing options...
kipperjp Posted December 3, 2021 Author Share Posted December 3, 2021 Thats the weird thing - the profile and the user owner should be the same. Case here was owner who signed up originally lost hist password. His info is in profile. But he had 2 users and one of them was owner, but no longer with the company. The person with the profile cannot reset password, nor does the lost password function for the profile owner. We need to tie the profile with the user thats labeled as owner. 0 Quote Link to comment Share on other sites More sharing options...
kipperjp Posted December 3, 2021 Author Share Posted December 3, 2021 I was able to resolve this by logging in as user and invite user by profile email address so he was added as a user. Then switch him to be the owner. 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted December 4, 2021 Share Posted December 4, 2021 Have not tested fully but you can change the user labeled as owner's email and name via the manage user button and that likely would be enough for them to do a password reset. Though your method works also and is a good workaround that should not be needed. 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted December 5, 2021 Share Posted December 5, 2021 It’s little sad when people are not reading the features/changes when a new version is been released… https://docs.whmcs.com/Users_and_Accounts 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted December 6, 2021 Share Posted December 6, 2021 22 hours ago, pRieStaKos said: It’s little sad when people are not reading the features/changes when a new version is been released… That is pretty common no matter what it is unless it impacts them in some fashion in their day to day and they have to watch for it. 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted December 6, 2021 Share Posted December 6, 2021 Also, whmcs don't include everything they do..... so it's not the safest bet! I do appreciate the ones who gamble with production servers and then come sobbing its all gone wrong - they save us all lots of time and stop us gambling with our businesses 0 Quote Link to comment Share on other sites More sharing options...
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