Jump to content
Sign in to follow this  
actionhosting

WHMCS Incorrectly issuing refunds

Recommended Posts

Hello All,

I have a situation, where if a client by any means has credits and uses this credit to pay for an order.  It can be many years later, if the client terminates this order and the order is cancel. WHMCS will automatically refund the client the payment on the very first invoice. As I have a number of clients that funds their account and this fund appears as credits and is used to pay for new orders and or outstanding invoices. My issue is when this order is cancel the first invoice is refunded.

NOTE: cancel order not cancel & refund.

Now whmcs advised only to terminate the order and leave it in the system, the issue is some client wants their data deleted and hence the order must be deleted and hence the issue.

Now if the order was paid by credit card and is terminated and deleted - this issue does not happen. It only happens if a) one fund their account b) order a new service and pay for it using the credit - as you can see clients that is aware of this issue can abuse it.

As in many cases I have to delete the order, if you know of a way that can prevent a deleted order from automatically and there are 2 cancel buttons, I would expect cancel to not issue any refunds, while cancel and refund button will issue refunds.

 

Thanks

 

Brian

 

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Similar Content

    • By fbarajas
      Hi!  I run a VERY small (only me!) webhosting business in Mexico (so I need everything in spanish, and I use "MXN" as my main currency).  You can see it on: https://www.nuestroweb.com/wp/
      For now, I'm selling "shared" hosting, "reseller" hosting and domains, but on the future I plan to sell VPSs, dedicated servers, landing page building, and maybe Wordpress sites.
      Since some years ago, I've been using Wordpress as my "main" page, and the WHMPress plugin to connect Wordpress with WHM.
      I know that it depends on each case but... what would you recommend: use WP+WHMCS, or use WHMCS directly as the "main" page, without wordpress?  Advantages or disadvantage of each option?
       
      Thanks!
       
    • By asil
      Hi all,
      I'm seeing the record in WHMCS activity several times a day
      Exception: Laminas\Diactoros\Exception\InvalidArgumentException: Query string must not include a URI fragment in /home/casheus/public_html/clients/vendor/laminas/laminas-diactoros/src/Uri.php:406 Stack trace: #0 /home/casheus/public_html/clients/vendor/laminas/laminas-diactoros/src/functions/marshal_uri_from_sapi.php(223): Laminas\Diactoros\Uri->withQuery('language=swedis...') #1 /home/casheus/public_html/clients/vendor/laminas/laminas-diactoros/src/ServerRequestFactory.php(74): Laminas\Diactoros\marshalUriFromSapi(Array, Array) #2 /home/casheus/public_html/clients/vendor/whmcs/whmcs-foundation/lib/Http/Message/ServerRequest.php(0): Laminas\Diactoros\ServerRequestFactory::fromGlobals(Array, NULL, NULL, Array, Array) #3 /home/casheus/public_html/clients/index.php(0): WHMCS\Http\Message\ServerRequest::fromGlobals() #4 {main} I followed many articles before but didn't find a solution to fix it

    • By zitu4life
      Electronic invoice is getting mandatory for some country's and perhaps it makes WHMCS invoice acceptable ("officialy for country where exists module for that")
      I know that at least one developer on this community has some expertise on electronic invoice.
      I am prospecting some information regarding electronic invoice for WHMCS.
      If you have some experience in such a development fell free to let your comments here.  I am consider have a hired developer for a project building such a module in a country where electronic invoice is NEW and is expected in one year and half to get it working for the GOVERNMENT.
      At this moment I know that:

      1 - billing software can get integrate with GOVERNMENT website and pass information to that website where it will be generated there (Example: WHMCS will pass invoices generation to GOVERNMENT e-invoices system....this is know as less complex way.
      2. e-invoice will be processed on billing system software according to docs and regulations.
      Currently I am using WHMCS as management system and another accountable system because WHMCS invoices is not official acceptable, so idea is, if electronic invoices can make WHMCS creating invoices officially acceptable, risks for developing such module is viable, as same module can be sold out for other customer.
       
    • By Web Host Pro
      I use the quick bar a lot and it unfortunately disappears when I'm on the support ticket page or account activation page. SO I have to click my home page logo to get back to it. Is it possible to have that available on all pages? Or maybe I'm missing something in  the navigating when viewing a ticket to get back to: tickets waiting
      I have version 8.1.1
      Also a little thing with the WHMCS admin on my IPhone S. It squishes the form content and spreads out the username in the ticket list. It's the third attached image.
      8.1.1 is working really great!
      Thanks!
       

       

       

       
    • By wsa
      WHMCS Services would like to wish love to all our customers for Valentine's Day!!! We want to show our love by giving you the gift of 35% off all of our Source Code Version products and 20% off all licensed versions. Simply use 'valentinesc20' in the coupon code and receive 35% off and for the Licensed version, use 'valentine20' in the coupon code   How Long Will this Sale Last? This Valentine Special will last until February 15th, 2021   To take advantage of the sale simply add a WS Modules to your shopping cart.   Here is a list of our various modules products: Click Here   Save even more!   Hurry! The sale ends on February 15th, 2021!   Do You Need Custom Development For Your Business? Click Here   Looking for help with WHMCS? We also provide WHMCS Themes, WHMCS installation, WHMCS configuration & WHMCS integration services.   If you have any questions about our services, please chat with us at http://www.whmcsservices.com or contact us at sales (at) whmcsservices.com   Thanks again for choosing WHMCS Services. We appreciate your business   Our Social Media: Twitter Here Facebooks Here Instagram Here
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated