cron not generating monthly invoice

[sokalsondha]

hello

thanks for reading my text. i have whmcs latest version and what is the issue is i can see the cron not generating the monthly invoice. i have a customer who have an active product due at 08/08/2020

but i cant understand why the cron is not generating the invoice when its suppose to be generate 14 days earlier.

but if i click on the customer dashboard generate due invoice i can see system create the invoice for that client.

so can someone guide me what can be issue??

i can see in the logs

 

but i can't find any issue at all 😞

dont know what to do

 

just to let you know i have customized pdf invoice . is that giving any issue?

 

thanks a million in advance.

please stay safe

 

[DemoTiger]

There was the same issue with my WHMCS so first I checked WHMCS System Health Status. Cronjob was showing as warning so I found that cronjob is actually skip it when cronjob time on the panel / server does not match with your WHMCS cronjob set time.

 

Go to WHMCS Admin >> Setup >> Automation Setting. Make sure that Scheduling time and your server cronjob time is same. Manually run cronjob and check WHMCS Health Status. Cronjob should be shown in green status.

 

(On your server, Time of cronjob should be same as WHMCS cronjob time you set in Automation settings)

Edited August 2, 2020 by DewlanceHosting

[WHMCS Dan]

8 hours ago, DewlanceHosting said:

(On your server, Time of cronjob should be same as WHMCS cronjob time you set in Automation settings)

This is not recommended, we recommend the cronjob be set to execute every 5 minutes. This ensures the cron can handle tasks throughout the day and will then process the daily tasks at the time set under Automation Settings.

We have further details on this in our docs here:

https://docs.whmcs.com/Crons