Jump to content

whmcs department no email coming out


Recommended Posts

I'm changing email accounts for our billing department created in WHMCS. Using an 0365 exchange account. Have entered username, pw, port, smtp server all correct.

I can get tickets created, but replying to them in WHMCS - nothing comes out.

Our support email is just fine. Same port/smtp server settings.

What do I need to look for?

Link to comment
Share on other sites

Did you setup on cpanel DNS zone editor ....MX records with google parameters

aspmx.l.google.com
alt1.aspmx.l.google.com
alt2.aspmx.l.google.com
alt3.aspmx.l.google.com
alt4.aspmx.l.google.com

Edited by zitu4life
Both emails support and billing are from gsuite, or you have emais created on cpanel and others on gsuite?ohhhh your email are from office microsoft360... did not see before
Link to comment
Share on other sites

1 - make sure emails are not used in cpanel owner account
2 - Ensure emails, password, port are correct
3 - check utilities email log
4 - if incoming emails are OK and issues with outgoing, sounds like server config issues.
5 - Ensure low secure app access are activated on your email
6 - double check all your parameters
 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated