I have two accounts that don't have a credit card on file. (They were lost during a migration somehow). And I don't know what's causing those accounts to be delivered an email EVERY day that says "We tried to bill your card but you don't have one on file."
What is the setting that's causing this?
The only things I suspect are 2 settings in automation.
1. "Retry every week for..." was set to 0 (but I thought that meant disable not every day.
2. The "Send invoice payment reminder" for 2nd and 3rd were both set to 0 also. But those specifically say 0 to disable.
I don't feel like either of those should behave that way though.
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I'm changing email accounts for our billing department created in WHMCS. Using an 0365 exchange account. Have entered username, pw, port, smtp server all correct.
I can get tickets created, but replying to them in WHMCS - nothing comes out.
Our support email is just fine. Same port/smtp server settings.
What do I need to look for?
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