Is this possible with whmcs

[kyzoe]

At this moment we use support pal for our support tickets but I would love to include them in whmcs, so users have a backlog but one thing is stopping me. 

When we respond to a ticket the client only get our reply, and we would love to have all ticket history included in the ticket. 

[WHMCS ChrisD]

Hello @kyzone

Thank you for your post, at this stage, no, it is not possible out of the box to include the ticket history, we only have a merge code that includes the message and a link to a ticket, you may be able to find a third party developer that could develop something for you however.

[Evolve Web Hosting]

15 hours ago, kyzoe said:

At this moment we use support pal for our support tickets but I would love to include them in whmcs, so users have a backlog but one thing is stopping me. 

When we respond to a ticket the client only get our reply, and we would love to have all ticket history included in the ticket. 

We use SupportPal too. Are you using these two plugins?

https://www.supportpal.com/integrations/whmcs-integration

https://www.supportpal.com/plugins/whmcs-information

All of the customers tickets and ticket history are available to them through the WHMCS portal. For the admins, you can view everything through the SupportPal backend.

[kyzoe]

Thanks for the heads up, we use Supportpal with these plugins, but it would just be convenient, as WHMCS has everything on board to have a good Support ticket system. May i ask you a question about supportpal in Pm?

[Evolve Web Hosting]

Yes you can PM a question to me