wintech2003 Posted September 29, 2019 Share Posted September 29, 2019 I upgraded to 7.8.3 which is supposed to fix #MODULE-7114 however, descriptors have not been fixed as far as I can see. This is how it should look like: And this is how it looks like now (the 7.8.3 update was applied on Sep 25th): Only payments charged via the daily cron at 9:00AM appear correct. Payments done by the customers themselves don't show the invoice number and the statement descriptor shows up twice: 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 30, 2019 Share Posted September 30, 2019 I can confirm. We also see the page title as the description in our payment descriptions. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted October 2, 2019 Share Posted October 2, 2019 Yes we are also seeing this with 7.8.3. The description in Stripe is still not correct. It now shows our {Descriptor} + Shopping Cart for manual Stripe payments. But between the 7.8 and 7.8.3 release it was showing {Descriptor} + invoice number. I can see a transaction on our account on Sept 24th that is set this way. For all cron payments it shows {Business Name} + Tax Invoice #99999 (Tax Invoice is a language string we use). The description needs to be consistent! Include the Descriptor or Business Name and the invoice reference number. 1 Quote Link to comment Share on other sites More sharing options...
wintech2003 Posted October 2, 2019 Author Share Posted October 2, 2019 Yeah, since it's working fine for cron payments, I don't get why the same can't be done for manual payments. 0 Quote Link to comment Share on other sites More sharing options...
SeanC Posted October 2, 2019 Share Posted October 2, 2019 We've got another bug opened with WHMCS (MODULE-7151) regarding this issue. In our situation, some manual payments are correctly using our custom description string. In other cases, a manual payments is sent as "CompanyName Shopping Cart" instead. We don't enable automated cron payments (yet), all our invoices are paid manually and there doesn't seem to be any pattern it as far as I can see... 0 Quote Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted October 6, 2019 Administrators Share Posted October 6, 2019 Hi there, We have opened case MODULE-7151 regarding the statement descriptor for initial signups being displayed as "Shopping Cart". This is because there is no invoice on order when the payment with Stripe is being made, so an invoice number cannot be sent. 0 Quote Link to comment Share on other sites More sharing options...
wintech2003 Posted October 7, 2019 Author Share Posted October 7, 2019 Hello, I'm not sure this is limited to initial signups (we haven't had any signups recently so I can not confirm), for us, it's happening for manual payments from existing customers. Customers that used to have a correct statement descriptor before 7.8 when they paid manually. If an existing customer pays his (monthly/recurring) invoice (for an already active service, not a new order) before the due date, manually, through the Client Area by clicking the "Pay Now" button on the invoice, then his statement descriptor will be wrong. If the same customer chose to leave the invoice to auto-pay via cron on the due date, the statement descriptor would be correct. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted October 8, 2019 Share Posted October 8, 2019 On 10/6/2019 at 10:16 PM, WHMCS John said: This is because there is no invoice on order when the payment with Stripe is being made, so an invoice number cannot be sent. In my example screenshot the ‘Shopping Cart’ entry is for a domain renewal so an invoice number did exist. So MODULE-7151 needs to be expanded beyond initial signups. 0 Quote Link to comment Share on other sites More sharing options...
kingbrend Posted October 11, 2019 Share Posted October 11, 2019 Is this being worked on? This is one of the many bugs I noticed as well. 😕 0 Quote Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted October 22, 2019 Administrators Share Posted October 22, 2019 Hi all, I'm pleased to advise that a hotfix is now available for this, it can be downloaded from: 0 Quote Link to comment Share on other sites More sharing options...
irishd Posted November 11, 2021 Share Posted November 11, 2021 Did this ever get released into mainstream ? On 22/10/2019 at 10:59 AM, WHMCS John said: Hi all, I'm pleased to advise that a hotfix is now available for this, it can be downloaded from: 0 Quote Link to comment Share on other sites More sharing options...
Pau Posted January 2, 2022 Share Posted January 2, 2022 Hi! This is not working for me! How do we solve it? I'm getting the cart page tittle as description 😞 0 Quote Link to comment Share on other sites More sharing options...
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