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jdiaz

Domain not synced

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Hi everyone, sorry for the noob question.

I noticed after a customer notified me this, that last year, the domain didn't sync and was marked as expired, so the new invoice was generated only for one service and the domain was not charged.

For now, I manually marked it as active because on her profile was "Expired" but on Resellerclub, the domain is still active and being used and also tied to the same customer.

So my question would be, what can I do so after I manually renew it this year, it also starts to be a billable item for the customer from now on as it was before something happened?

Thanks in advance!

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19 hours ago, jdiaz said:

For now, I manually marked it as active because on her profile was "Expired" but on Resellerclub, the domain is still active and being used and also tied to the same customer.

I hope you've still been collecting payment for it! 💸

19 hours ago, jdiaz said:

So my question would be, what can I do so after I manually renew it this year, it also starts to be a billable item for the customer from now on as it was before something happened?

after renewal, check that the domain is still marked as active and it's next due date is set to next year - if you want it included on the same invoice as the service, ensure that the two next due dates are the same.

is domain sync just syncing expiry dates or next due dates too ? e.g what's your domain sync settings in Automation Settings ?

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Thank you for your reply @brian!

Only the due date was 2017 so I just manually changed it to the same expiry date which was synced with the details from the domain registrar.

Well, I think the customer is great because she let me know that the price was less than last year so I explained the issue and they were really understanding.

And now the domain is also showing in the domain sync email.

Thanks again for your help.

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8 hours ago, jdiaz said:

Well, I think the customer is great because she let me know that the price was less than last year so I explained the issue and they were really understanding.

i've had clients like that - they're worth their weight in gold and you pull out all the stops for them. 🙂

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