Pre-Sales contact form

[battles]

Our WHMCS pre-sales contact form isnt bringing any of the fields over except the message. All the fields are marked as "required" so you have to enter the info, but we cant tell who is actually sending the info!

 

Emails come "from" our email to the email we set to receive.

Not good.

[steven99]

Try changing from your custom template to the default, six for example.  If that resolves the issue, then it is your template and it likely needs updating.

Edited February 22, 2019 by steven99

[battles]

It's currently set on Six. Never have used a custom one.

Edited February 22, 2019 by battles

[steven99]

Do you have any addons, hooks, or other modules ?  If not, might best to contact support directly.

[brian!]

19 hours ago, battles said:

Our WHMCS pre-sales contact form isnt bringing any of the fields over except the message. All the fields are marked as "required" so you have to enter the info, but we cant tell who is actually sending the info!

that's how the contact form works - in a really weird way!

Quote

as you have found, the body of the email only contains the content information from the form; the subject entered is added to the subject you receive; the name and email are used in the reply-to field - so if you reply to the email, you'll be replying to the person who sent the enquiry.

if your email program/website doesn't show these details by default, you can view them in the headers...

• Subject: Contact Form: this is the subject
• Date: Wed, 24 Aug 2016 09:39:29 +0100
• From: WHMCompleteSolution <noreply@yourdomain.com>
• Reply-To: John Carpenter <johncarpenter@domain.com>

[battles]

Thanks brian!,

Wow - that's interesting... thanks for confirming I wasn't losing my mind... well.