OptNode Hosting Posted January 4, 2018 Share Posted January 4, 2018 Hello, My clients get emails when they open a ticket but my admins don't. They have support ticket notifications ticked on the admin settings but still don't get them. Please help me. I also get no errors on the activity logs. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 7, 2018 Share Posted January 7, 2018 Hi @OptNode Hosting Please ensure that your Support Department and Admin Emails are different this can prevent issues with the notifications sent. Link to comment Share on other sites More sharing options...
OptNode Hosting Posted January 17, 2018 Author Share Posted January 17, 2018 On 1/7/2018 at 9:31 AM, WHMCS ChrisD said: Hi @OptNode Hosting Please ensure that your Support Department and Admin Emails are different this can prevent issues with the notifications sent. It was working but now its stopped. This is really annoying me. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 19, 2018 Share Posted January 19, 2018 Do your Support Department and Admin Accounts have different email addresses? Link to comment Share on other sites More sharing options...
OptNode Hosting Posted January 19, 2018 Author Share Posted January 19, 2018 13 hours ago, WHMCS ChrisD said: Do your Support Department and Admin Accounts have different email addresses? Yes. Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 19, 2018 Share Posted January 19, 2018 Hmm, anything in logs? See admin -> utilities -> Logs -> Activity logs . Perhaps an internal template got messed up Additionally, it's worth checking the server logs, or having your server admin do so. See what exactly happened. Did it go out, or did it get caught somewhere. Thirdly, use the smtp_debug option NOTE: Do this in the middle of the night when you're not going to get any tickets, so your clients don't see the output of this , as it can be rather lengthy. This is a Hail Mary though, maybe it'll work. Look through activity logs, and work with your SA's first though Chances are if you're seeing issues where clients are getting mail, but not you, it's a templating thing somewhere Link to comment Share on other sites More sharing options...
Recommended Posts