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  • 2 weeks later...

Hmm,  anything in logs? See admin -> utilities ->  Logs -> Activity logs . Perhaps an internal template got messed up

Additionally, it's worth checking the server logs, or having your server admin do so. See what exactly happened. Did it go out, or did it get caught somewhere.

Thirdly, use the smtp_debug option
NOTE: 
Do this in the middle of the night when you're not going to get any tickets, so your clients don't see the output of this , as it can be rather lengthy. This is a Hail Mary though, maybe it'll work. Look through activity logs, and work with your SA's first though :)

Chances are if you're seeing issues where clients are getting mail, but not you, it's a templating thing somewhere

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