Email Notifications No Email Notifications on Ticket open

[OptNode Hosting]

Hello,

My clients get emails when they open a ticket but my admins don't. They have support ticket notifications ticked on the admin settings but still don't get them.

 

Please help me. I also get no errors on the activity logs.

[WHMCS ChrisD]

Hi @OptNode Hosting

Please ensure that your Support Department and Admin Emails are different this can prevent issues with the notifications sent.

[OptNode Hosting]

On 1/7/2018 at 9:31 AM, WHMCS ChrisD said:

Hi @OptNode Hosting

Please ensure that your Support Department and Admin Emails are different this can prevent issues with the notifications sent.

It was working but now its stopped. This is really annoying me.

[WHMCS ChrisD]

Do your Support Department and Admin Accounts have different email addresses?

[OptNode Hosting]

13 hours ago, WHMCS ChrisD said:

Do your Support Department and Admin Accounts have different email addresses?

Yes.

[twhiting9275]

Hmm,  anything in logs? See admin -> utilities ->  Logs -> Activity logs . Perhaps an internal template got messed up

Additionally, it's worth checking the server logs, or having your server admin do so. See what exactly happened. Did it go out, or did it get caught somewhere.

Thirdly, use the smtp_debug option
NOTE: 
Do this in the middle of the night when you're not going to get any tickets, so your clients don't see the output of this , as it can be rather lengthy. This is a Hail Mary though, maybe it'll work. Look through activity logs, and work with your SA's first though

Chances are if you're seeing issues where clients are getting mail, but not you, it's a templating thing somewhere