iHelpersLLC Posted July 1, 2017 Share Posted July 1, 2017 Just upgraded to V7.2.2 (from 7.2.1) and now I can't log in to the admin area. The page just sits as if it's loading, but nothing ever happens. any help/ideas for troubleshooting/fixing? 0 Quote Link to comment Share on other sites More sharing options...
Wunk Posted July 1, 2017 Share Posted July 1, 2017 Not sure if related, but my admin page is loading veeerrrry slow. Takes 2-3 minutes to load. When doing a tcpdump it keeps trying to connect to the licensing server which seems to take forever. 0 Quote Link to comment Share on other sites More sharing options...
iHelpersLLC Posted July 1, 2017 Author Share Posted July 1, 2017 well that's (kinda) good news.. maybe i'll just wait till morning and see if it gets better. 0 Quote Link to comment Share on other sites More sharing options...
Wunk Posted July 1, 2017 Share Posted July 1, 2017 Ok, maybe this helps for you. I've done a connection test (/admin/login.php?conntest=1) and after 3 minutes or so it gives me: Testing Connection to 'https://licensing28.whmcs.com/license/test.php'... URL resolves to 184.94.192.9 ... Ok Response Code: 200 Connection Successful! Now on a tcpdump the above IP isn't what it's trying to connect to initially: 10:12:53.755020 IP a.licensing.whmcs.com.https > 10.10.10.11.37858: Flags [.], ack 518, win 235, options [nop,nop,TS val 3701740827 ecr 679400], length 0 The *.licensing.whmcs.com resolve all to 208.74.120.154, and although I don't have issues connecting to it, when I override that in my hosts with the other IP, WHMCS is very fast again. Try adding this in your /etc/hosts: 184.94.192.9 a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com d.licensing.whmcs.com e.licensing.whmcs.com f.licensing.whmcs.com 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted July 1, 2017 Share Posted July 1, 2017 Here the same, no response from licensing server on all our dev licences 0 Quote Link to comment Share on other sites More sharing options...
autumnwalker Posted July 1, 2017 Share Posted July 1, 2017 I'm having the same issue this morning. 0 Quote Link to comment Share on other sites More sharing options...
ChristianDSH Posted July 1, 2017 Share Posted July 1, 2017 I'm having the same issue, fast track support seems to be only available mon - friday, i hope someone is even working on weekends here 0 Quote Link to comment Share on other sites More sharing options...
bear Posted July 1, 2017 Share Posted July 1, 2017 Same here on our dev install. Ages ago, WHMCS license connect failures caused all sorts of havoc, and they went with delayed checks as long as the local license had validated recently. I'm guessing that issue has returned with the new "check it all the time for client quantity" thing. Not great. 0 Quote Link to comment Share on other sites More sharing options...
ChristianDSH Posted July 1, 2017 Share Posted July 1, 2017 Does anyone know a workaround for this ? Being forced to not work during the weekend would not make that good impact on the clients. 0 Quote Link to comment Share on other sites More sharing options...
Wunk Posted July 1, 2017 Share Posted July 1, 2017 Yes read up what I posted earlier, add this in your /etc/hosts until it's fixed: 184.94.192.9 a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com d.licensing.whmcs.com e.licensing.whmcs.com f.licensing.whmcs.com 0 Quote Link to comment Share on other sites More sharing options...
ChristianDSH Posted July 1, 2017 Share Posted July 1, 2017 Yes read up what I posted earlier, add this in your /etc/hosts until it's fixed: 184.94.192.9 a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com d.licensing.whmcs.com e.licensing.whmcs.com f.licensing.whmcs.com It doesn't work for me, erroring out with a connection error. CONNECTION ERROR WHMCS has not been able to verify your license for the last few days. Before you can access your WHMCS Admin Area again, the license needs to be validated successfully. Please check & ensure that you don't have a firewall or DNS rule blocking outgoing connections to our website. For further assistance, please visit http://docs.whmcs.com/Licensing 0 Quote Link to comment Share on other sites More sharing options...
ChristianDSH Posted July 1, 2017 Share Posted July 1, 2017 I tried this, but i get a connection error that whmcs is not able to verify my license. 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted July 1, 2017 Share Posted July 1, 2017 So far I can confirm the following: License validation fails with v7.0 and v7.2. I can access the admin area using v7.1 and v6.3 without any problem and I can also force a license update without any error. Yes read up what I posted earlier, add this in your /etc/hosts until it's fixed: That does not work for me either. Wunk, what happens if you do a force license update? Works this for you in v7.2? 0 Quote Link to comment Share on other sites More sharing options...
ChristianDSH Posted July 1, 2017 Share Posted July 1, 2017 I can access the admin area using v7.1 How did you downgrade the admin area to 7.1 from 7.2 ? 0 Quote Link to comment Share on other sites More sharing options...
livehost Posted July 1, 2017 Share Posted July 1, 2017 Yes read up what I posted earlier, add this in your /etc/hosts until it's fixed: 184.94.192.9 a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com d.licensing.whmcs.com e.licensing.whmcs.com f.licensing.whmcs.com I tried this, it does not work on my licenses. Admin page is loading forever. But it seems that this problem only occurs for some people, I have friends who use the whmcs and they work normally.... Is not it some block without datacenter? I use phoenixnap and reliablesite and you? 0 Quote Link to comment Share on other sites More sharing options...
livehost Posted July 1, 2017 Share Posted July 1, 2017 It looks like the problem has been fixed. 0 Quote Link to comment Share on other sites More sharing options...
ChristianDSH Posted July 1, 2017 Share Posted July 1, 2017 It looks like the problem has been fixed. I can confirm it's working now, weird that nobody answered the ticket yet. 0 Quote Link to comment Share on other sites More sharing options...
iHelpersLLC Posted July 1, 2017 Author Share Posted July 1, 2017 Yup.. Woke up this morning and it was working fine.. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 1, 2017 WHMCS Support Manager Share Posted July 1, 2017 Hi all, Earlier today we experienced an issue with our licensing infrastructure which affected the ability for users to complete remote licence checks. The issue has been rectified as of 4PM GMT+1. Only installations performing remote licence checks during the incident were impacted. Client area access is never impacted by licence-related errors. Rest assured a full investigation will be carried out into this event. My apologies for the inconvenience caused. 0 Quote Link to comment Share on other sites More sharing options...
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