[resolved] Create New Product Capitalising First Letter of Product Name

[teglet]

I created a package in WHM I named this package bronze on saving this package I find it has prefixed it with my server username ie: **username_bronze**

 

This is ok in itself and I think typical of some WHM setups so not an issue really.

 

However when I create a product in WHMCS and I select the module CPanel the WHM package does not appear in the "simple mode" option. If I go to advanced option in CPanel module and enter the package name manually "username_bronze", on saving it the WHMCS capitalises the first letter ie: **Username_bronze** and therefore changes the package name which is not recognised on the server.

 

As I can't edit the prefix in WHM and I cannot stop WHMCS capitalising the first letter I am pretty stuffed!

 

Please can you look at this issue.

 

STEPS

 

1: products/services

2: create new product

3: Name product bronze

4. under module setting/Module name: select CPanel

5:WHM Package Name appears blank

6: click to re-fetch values still blank

7:switch to advanced options and enter the WHM Package name manually username_bronze

8: return to simple mode the package now shows up in the WHM Package name but the first letter has been capitalised ie: Username_bronze

9 As there is no WHM package with that name I cannot provision the product.

 

Please advise ASAP

Edited October 17, 2016 by teglet

[xyzulu]

I've been able to replicate this myself.

You might want to open a bug report.

[WHMCS ChrisD]

Hello teglet,

 

Are you using WHMCS v7 or WHMCS v7.0.1?

[teglet]

Hi Chris D

Version 7.0.1

 

I have tried it on two seperate installations of WHMCS with two different hosting companies, I get the same result each time.

[domainkiosk]

Hi,

I am getting the following error:

Product attribute Package Name "username_package" not found on server.

 

Initially it seemed that the cause is that the first letter of the package name gets capitalized, however when I looked at the code it is only the text in the drop-down menu which is capitalized. The value which is passed is not capitalized. I've attached an image where this can be seen.

 

Anyway I am still trying to find what causes the above error. It shows up when the Change Package module command is run from Client Profile->Products/Services (WHMCS V7.0.1).

 

Any ideas what is causing this?

[domainkiosk]

Hi,

I get this error:

Product attribute Package Name "username_package" not found on server.

 

It shows up when the Change Package module command is run from Client Profile->Products/Services (WHMCS V7.0.1).

 

Any ideas what is causing this?

[WHMCS ChrisD]

Hi Domainkiosk,

 

Thanks for getting in touch.

 

Ok, it looks like we have a known issue for this right now, it logged under our case MODULE-6457 i'll make sure we update this thread once it's fixed

 

It would be really helpful if you could go into Utilities -> System Logs -> Module Logs and them PM me the request and response for one of these changes so I can add this to the internal case for the team as well.

 

In the meantime, please try "Switch to Advanced Mode" and entering the package name in manually

[domainkiosk]

Hi Chris D.,

 

I sent you the module log in a PM. Entering the package name in Advanced Mode manually does not help. The WHM Package Name looks correct there. I could though change the package directly in WHM, without the use of the WHMCS module.

[xyzulu]

Can we change this thread title to CONFIRMED ?