All clients are unable to login to whmcs

[Swapnil.mote]

All my clients are not able to login to the client area (clientarea.php) even reset a new password.

 

Error message: Login Details Incorrect. Please try again.

 

 

Please help.

 

Thanks

[sentq]

was you installation recently updated from old version?

 

have you changed anything in configuration.php file?

[Swapnil.mote]

no, i have version 5.3.12

[sentq]

is there any error message displayed?

 

enable Debug feature http://docs.whmcs.com/Blank_Pages then try to login again

also check Admin -> Utilities -> Logs -> Activity Logs for any error records

[Swapnil.mote]

Actually when i login with admin details, then i can login to the client area with same "client login details" in new window

 

But when i log-out with admin panel, then i am not able to login client area....

[twhiting9275]

What happens if you add a new client and try to login with that password? Does that work?

 

Since you have 5.3.12, you really need to get on updating. That's beyond ancient and outdated.