How do I assign support ticket from "Not a Registered Client" to a client?

[tldagent]

Hi all.

 

OK, I have an issue that has probably been encountered before but need some help. I have a client who opens tickets from one of their many email addresses. They're complaining that they can't see their tickets.

 

Anyway, I've added their new email address as a sub-account of the main account. I want all the tickets that are labeled "Not a Registered Client" to be assigned to their account.

 

How do I assign support ticket from "Not a Registered Client" to a client?

 

What is the process for this? Do I need to create a sub-account or is there another way?

 

Many thanks in advance for the tips.

[sentq]

very easy and simple task

http://docs.whmcs.com/Support_Tickets#Options

 

To change the client a ticket is assigned to adjust the Client ID value. If the client's name, company or email address is known start typing this into the field, an ajax list of the search results will appear. Click the appropriate client from the list to automatically fill in their Client ID.

[tldagent]

Thank you very much. I tried to get back earlier and looks like the site was having DNS issues.