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  1. tldagent
    Hi all. OK, I have an issue that has probably been encountered before but need some help. I have a client who opens tickets from one of their many email addresses. They're complaining that they can't see their tickets. Anyway, I've added their new email address as a sub-account of the main account. I want all the tickets that are labeled "Not a Registered Client" to be assigned to their account. How do I assign support ticket from "Not a Registered Client" to a client? What is the process for this? Do I need to create a sub-account or is there another way? Many thanks in advance for the tips.
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