Change ticket replies order

[ocastaned]

How can I change the order how tickets support replies are shown into WHMCS. I need them to show them newest to oldest.

[brian!]

http://forum.whmcs.com/showthread.php?98338-Ticket-reply-order

[ocastaned]

That URL takes me to other page where there are no solution.

 

Take a look at this:

http://gyazo.com/273f4141469e940f7c8af10178a2bd09

 

Others are saying they find the solution into admin panel, but they don't say which settings they changed?

 

- - - Updated - - -

 

You know what I found it. settings>general settings>support>ticket reply list order

 

Thank you so much.

[brian!]

you didn't mention whether you wanted to do this on the admin or client side - the client side is handled by the template modification in the thread I previously gave, and the admin side is detailed on the documentation site.

 

your image is taken from...

 

http://docs.whmcs.com/Support_Tab#Ticket_Reply_List_Order

 

Ticket Reply List Order

 

Choose the order support ticket messages are displayed when viewing a ticket in the admin area.

that feature for the Admin Area can be accessed from...

 

setup -> general settings -> support -> Ticket Reply List Order

 

from there, you can choose the order the replies are shown in the Admin Area.