FirstTrader Posted August 18, 2012 Share Posted August 18, 2012 Hi, We have a WHMCS life time license with an active "support and update" add on, however our support ticket remained unanswered for 4 days now. I sent a reminder two days ago and that remained unanswered too. I am wondering what has happened to WHMCS support team. We have multiple WHMCS licenses and we had other support tickets in the past that has been answered in a timely manner. Anyway our support ticket number is 785995 and we are still looking for a reply. Regards, Farhad 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted August 18, 2012 Share Posted August 18, 2012 We have several hundred licenses and have had a very simple ticket waiting there for 12 days.. You're going to be waiting for a while! 0 Quote Link to comment Share on other sites More sharing options...
FirstTrader Posted August 18, 2012 Author Share Posted August 18, 2012 (edited) This is very disturbing. Our experience with WHMCS support was noting like that before. Matt answered all our tickets in less than 24 hours, If it takes 12 days to answer now then they should do something about it. Edited August 18, 2012 by FirstTrader 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted August 18, 2012 Share Posted August 18, 2012 a quick read through the forums will show you that this has become a HUGE problem 0 Quote Link to comment Share on other sites More sharing options...
ptomter Posted August 18, 2012 Share Posted August 18, 2012 Im serious consider to start going on Yoga classes to keep my mind not thinking of the x tickets that Im waiting feedback on and my clients are sufferering during this time. Many of my tickets are OLD, the oldest one I got feedback on yesterday was 3 months old. Something has to happen and soon. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 18, 2012 Share Posted August 18, 2012 Im serious consider to start going on Yoga classes to keep my mind not thinking of the x tickets that Im waiting feedback on thats an ideas why dont we start a WHMCS Yoga Class for those in the same boat 0 Quote Link to comment Share on other sites More sharing options...
glipschitz Posted August 20, 2012 Share Posted August 20, 2012 We have a ticket that was opened on 20/01/2011 and we have been waiting for custom development that we have PAID FOR for this long. We cannot get replies to any of our tickets and have resorted to legal action as we are out of options. It's a real shame that the base product is good but the people behind the company are just terrible to deal with. Greg 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 20, 2012 Share Posted August 20, 2012 (edited) We have a ticket that was opened on 20/01/2011 and we have been waiting for custom development that we have PAID FOR for this long. i would have not waited 18 months, before 1 month i would have made a chargeback for my payment. waiting 18 months could actually work against you resorted to legal action as we are out of options. do you think stating this on a public forum would help. i can guess your legal advisor ( if infact you have one) would have told you not to mention it as it could damage you case. Edited August 20, 2012 by easyhosting 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 20, 2012 WHMCS Support Manager Share Posted August 20, 2012 Hi FirstTrader, I see your feature request ticket was answered by a senior member of staff today. Unfortunately you did bump the ticket which sent it to the back of the queue and two the days you were waiting were weekends. We are currently busy following the release of v5.1 so support tickets are taking longer to answer - my apologies for this and thanks to everyone for their continued patience. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted August 20, 2012 Share Posted August 20, 2012 my apologies for this and thanks to everyone for their continued patience. Im glad you guys can have a sense of humor.... Im pretty sure that Patience is at a minimum....... 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 20, 2012 Share Posted August 20, 2012 i think this is the new slogan for WHMCS apologies for this and thanks to everyone for their continued patience. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted August 21, 2012 Share Posted August 21, 2012 They should put one staff answer nothing but ticket 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 21, 2012 Share Posted August 21, 2012 They should put one staff answer nothing but ticket howe would this help as it would take 1 person ages to answer all tickets, with even canned responses 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted August 22, 2012 Share Posted August 22, 2012 Don't feel bad Submitted urgent request (client couldn't view invoice, nobody could)... Had to get outside help to figure the problem out, because they didn't feel like answering the ticket Gotta say, the level of 'support' the past year or so has dropped significantly 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted September 1, 2012 Share Posted September 1, 2012 Don't feel badSubmitted urgent request (client couldn't view invoice, nobody could)... Had to get outside help to figure the problem out, because they didn't feel like answering the ticket Gotta say, the level of 'support' the past year or so has dropped significantly welcome back 0 Quote Link to comment Share on other sites More sharing options...
LiquidServe Posted September 2, 2012 Share Posted September 2, 2012 They reply very soon to my request though! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 3, 2012 WHMCS Support Manager Share Posted September 3, 2012 Hi twhiting9275, I think I've identified your last ticket, which was submitted at 19:16 UK-time and you closed it 8 hours later at 03:33 before we had the chance to respond. I'm pleased to hear you were able to resolve the issue yourself in that time though. If you have any further concerns please don't hesitate to let me know via ticket or PM. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted September 3, 2012 Share Posted September 3, 2012 Hi twhiting9275,I think I've identified your last ticket, which was submitted at 19:16 UK-time and you closed it 8 hours later at 03:33 before we had the chance to respond.. 8 hours to respond to an 'urgent' issue? Something's very, very wrong there if you can't resolve , or even be bothered to respond to something urgent in 8 hours, seriously. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.