Daniel

@WHMCS John Just wondered if there was any updates on this one?

Yep, it's #HXP-048203

We had this too. The fix was go to to System Settings > General Settings and disable catcha on checkout. Not had a single uncaptured payment since. Told WHMCS about this months ago

Thanks, have sent you a message.

Hey, I'm looking for someone to create a custom report for us showing the breakdown of disk space for each product per server. For example we can select multiple product names, choose a server and the report would show the total disk space used by those packages on that server. We also have reseller accounts using WHMPHP that we'd like to get the total disk usage of too as well as non-WHMPHP resellers. Here's the real kicker, we need this completed within the next few days. Anyone up for the task?

You can always just use your regular installation for template creation. You'd just add the template name to the end of the WHMCS URL, such as http://domain.com/index.php?systpl=templatename That way you can view the template while regular visitors continue to see your normal template.

Thanks so much Brian! That hook is exactly what I was looking for and works perfectly.

Hey guys, Is anyone aware of a way to remove the cancelled/terminated services from the related services dropdown menu of step 2 of the submit ticket page? Some of our clients have a lot of terminated or cancelled services that they don't want listed and I can't see a way to remove those. Thanks

This looks great! One question, is the Labs feature similar to Uservoice/Useresponse? Letting customers post feature requests and others can vote on them?

How long does it take to manually create an account on the server (not using WHMCS)? Assuming it's cPanel/WHM do you have clustered DNS or and post account hooks setup?

Hey, It seems that using the OpenTicket API call doesn't send an email to the customer, it just silently opens a ticket under their account without an email notification. Is this intended behavior or have I missed something? Are you also supposed to use SendEmail afterwards to send a separate email? If this is the case how are you supposed to get the ticket ID and link for inclusion in the message body and subject? Thanks for any help

Very interested. Does it support multi-currency?

I'm using support extended and seems to be working fine. I can't see the attachment you've uploaded, just shows as a broken link (forum settings broken?). What problem are you having with it?

Which ones? I'm using a few of his and they all seem to work fine here.

Hey, Since upgrading to 7.2.2 we've had a strange issue with new orders. From the client side everything is normal however once an order is submitted WHMCS shows 'No Invoice' on the order review page: Checking the invoices tab for the client I can see the invoice is created normally but it isn't showing on the order. Is this a known bug? Thanks

Hey, Just tried upgrading to version 3 of the WHMCS Reseller License Manager addon and am getting a blank white page. Enabling errors I see: Fatal error: composerRequire379604d3b8f4acb31fd79a657f58cb41(): Failed opening required 'IONCUBE__DIR__/../../lib/functions.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/path/to/our/whmcs/clients/modules/addons/whmcslicenses/vendor/composer/autoload_real.php on line 0 Deleting hooks.php brings WHMCS back but I'm not sure what would cause this error? Thanks

Hey, I'm using productsinfo.php to add prices to our website but need to change the formatting slightly. The formatting I'm looking to get is: <span class=“dollar”>$</span>2<span class=“dec”>.49</span> Any ideas how I could format this? Being able to split the output into dollars and cents would be fine or adding the styling into productsinfo.php directly. Any help would be appreciated. Thanks

This isn't really WHMCS related but would be done through cPanel DNS clustering: https://documentation.cpanel.net/display/CKB/Guide+to+DNS+Cluster+Configurations

I'd guess as it's a very limited environment with only a Wordpress install and no FTP access it's quite hard for anyone to abuse it and upload phishing sites.

Expecting a developer to list every limitation or requirement of a third party is unreasonable, it's up to you to do your own research too. Twilio charge $1 per month for a phone number and $0.0075 per SMS.. if that's really "too heavy" for you then I don't know what to say.

A limitation of the Nexmo API is hardly the fault of the module developer. If Nexmo isn't working for you just use another provider, Twilio works great.

Hey, Is it possible to add HTML to a support ticket signature? We're trying to add NiceReply to our desk and to do so need to add the ticket ID to the URL. It seems the merge fields for the client name and email address are possible but nothing more. The URL we need to add is in the form http://survey.domain.com/agentname/ticketid Is there any way to do this? Thanks

Hey Brian Thanks for all the help. Unfortunately adding {$tid} and {$c} to the close URL doesn't seem to work, they just stay as {$tid} and {$c} and don't actually get converted. This also seems to break the 'Reply' button and it doesn't do anything when clicked so I'll just leave it with the close button in viewticket.tpl for now.

I've just now removed the button and added one manually to viewticket.tpl as per your suggestion and the same thing happened. However, I changed the default link from "onclick="window.location='?tid=" to "onclick="window.location='/viewticket.php?tid=" and it's now working fine. Is there any way to just change the original link in the sidebar? Thanks

Ever since upgrading to 7.1 we've had a strange issue that we've been unable to track down and hope someone can help. When clicking the 'Close' button in the client area sidebar on a ticket view the browser just goes back to clientarea.php and doesn't close the ticket. This only seems to happen on our integrated theme and not on the 'six' template. I've tried commenting out individual javascript files and trying it again but nothing changes. When viewing the page source the close button has the following action: onclick="window.location='?tid=TICKETIDHERE&c=TOKENHERE&closeticket=true'"> Apart from completely redoing our integration I'm now at a loss as to what I should try next. Has anyone else come across this problem before or can offer any assistance? Thanks