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And then there was one les

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Everything posted by And then there was one les

  1. No, the service will be suspended 21 days after the service due date which is also the invoice due date. The reminders you are sending are also located around the same due date. If you do not set auto suspend then nothing will happen, just the reminders get sent, if you do set auto suspend then you will likely want to make sure that overdue reminder 2 is sent on maybe day 20 and make sure it tells the client they are eligible for suspension, then use the final reminder as a suspension notice on day 21 if the client still doesnt pay the invoice. The first one would just be a basic overdue reminder. My settings are not as lenient as that but they serve well to make sure payments come in on time and that your not just giving away free hosting, on a monthly lease the 21day suspension is almost one full cycle.
  2. Well the reports being open source is something i hadnt looked at, its certainly something im happy to see, will definitely make custom reporting easier to handle.
  3. Then what you are actually looking for is a module to assign clients to a specific admin. hope that helps your search.
  4. I have checked all logs, and also enabled errors in the admin area, no errors being reported, just an odd display occurrence, unless there is some smarty error logging somewhere that i am unaware of then i am unable to provide any errors
  5. If this has not been sorted out since 5.2.3 (ive not checked) then i can confirm the report that the updates/news popup does come back even when you tell it to hide until update. I have noted this on several occasions (5.2.3), normally after a page refresh. never had an unresponsive page though, that strikes me as a connect to whmcs server issue as thats what the popup does if im not mistaken.
  6. Hi chris, i removed all modules that are not being used rather than taking up support time with this. As i said, there was no errors at all displayed or logged. All i can tell you about the problem is listed above sorry i can't help with this. The only thing i can tell you for sure is that this is very odd because it worked fine on my dev install but not on my live. Dev: Ubuntu 12.04 (desktop version), apache 2.2, php 5.3, mysql 5 Live: CentOS 6.2, apache 2.2, php 5.3, mysql 5 Its possible its just a freak occurance, i do have quite a large set of hooks in place however none of them relate to registrars or even the admin area so its strange.
  7. That would cause a lot of work for the full admin if any of the admin happens to be away from work for any reason. holiday? sick? fired?
  8. The description column works off the product description in the comparison template. Setup the comparison description like this Write a product description as per nomal you will then need to make your feature list feature:value Feature:value etc:value each description the the product group will need to have the same feature names so just copy and paste your first product description and edit the values as needed and leave the feature names intact
  9. If you want to display 5 columns on that page your going to have to lose the right sidebar and make the container for it wider, this will allow you to create the wider columns you need. Secondly for some reason that 4th column does not display correctly the description box height needs increasing to allow the rows to line up. Style.css line 498 add height: 120px that will sort the description box issue (chromium browser), actually scrap that, you need to find a way to get another class applied only to the description boxes and apply that height to that class. the way i provided here is affecting more than just your description boxes as you will see if you try it in chromes inspector.
  10. yes, adjust the due date on the clients account, this will inturn adjust the invoice creation date, inform your client you are matching their payment date to their due date.
  11. this has been reported in another thread, it is not a bug within the code and the steps to repair are included in the thread. - - - Updated - - - http://forum.whmcs.com/showthread.php?76570-5-2-7-breaks-admin-ip-logging
  12. This sort of statement is not really called for, you state you are affected by this and that was sufficient information to show the development team that this is a repeated occurance and not just a one off. RE: the second part:: there is no reason to withhold an update, unless for some reason the update needs to be a part of something else that is not yet done. In that case the fix is just not ready and we will get it when it is.
  13. Thanks for the reply chris, i have fixed my issue. the files so far as i am aware came from the version 5.2.6 download, it was a full upgrade from 5.2.5 but again, so far as i am aware there was no issue there in 5.2.5 but i could be wrong as mentioned earlier. I dont know if these modules were worked on or if something was changed that affected them, im sure the dev team would know that.
  14. it is two bad modules, not from the way you said i tried that earlier and found no errors displayed at all. The two modules causing me issues, which im glad to say i dont use, ventraip: when this module is uploaded to the server i get the out pur as described above, (now removed) webnic: This one is different, the only thing that displays when i upload this one is the header of the page and nothing else (now removed) Its likely these are old modules but seeing as i will never use them im just deleting them from my installation. I still dont see why its breaking my live install and not my dev install but its not going to be an issue in the furture. Added to checklist for upgrades
  15. zero errors reported, i enabled both php ans sql errors, nothing thrown back. I have also to note, my admin area is not the default "admin" location. just so that you can check all is correct. Enabled E_ALL error reporting from configuration.php still nothing showing. I have checked my dev install, this isnt happening there it seems i have a bug on my live system, im going to have to do a copy over of my dev install and see if that fixes the issue i have maybe a file didn't copy over, so not a bug after all.
  16. is it a full upgrade or an incremental? A: Both I have completed the incremental to 5.2.7 and it still occurs, I am wondering if i should download a complete copy of 5.2.7 and upload that, although i doubt that would make a difference if the only files that changed are in the incremental?
  17. The registrars page is not working properly (could have been earlier i have not been into it since 5.1.3). There is no admin header, footer or sidebar, i can only activate registrars but not deactivate or configure them. To reproduce: Admin -> setup -> products and services ->domain registrars. This is occuring in all templates, blend, original and v4
  18. apache httpd.conf you might have a RLimitMEM set in there, increase it or add it if its missing, just make the limit a hugh number
  19. i suspect this is caused my some of the sql files in the install directory failing to run, im unsure which file it would be exactly there are many you can check by going into your database (phpmyadmin?), open each file and compare the statements with the table layout, if they do not match run the contents of that file in phpmyadmin, check each file.
  20. a period prepending a directory or filename hides the directory from index view on linux systems. Quite as to why it breaks the system on whmcs I really couldn't say but i see no good reason to hide the admin directory anyway as it is located in a directory which contains index.php which is shown instead of the directory listing.
  21. Are you saying they always have to be updated manually? if so then there is something on the GC order that needs changing, other than that the only option i can see is to have the affected client do the GC process over again which should work properly as the updated module will be used.
  22. Okay so if this is the case, that subscription id is already returned to whmcs isn't it so you just need to modify the module and make sure it is getting put into the order data where is belongs. I have a new order pending with GC as soon as that goes through then i will look into this a little deeper, i want to know what exactly is causing this issue, if the sub id is returned il check it gets put into the order data, if it doesnt il delve into the coding and find the cause.
  23. I currently offer gocardless for direct debits, 2cchekout for card payments and for clients that prefer to pay by bank transfers i offer standing order to automate and bank transfer for manual payments. I have to say it is a shame there doesn't seem to be a solution out there that offers a range of options for our industry it would make things much simpler. I think if there was one gateway that offered a range of options such as direct debit, standing order, card payments and even manual payments and have all this available through a frame to load onsite then that company would be a very appealing prospect.
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